
Managed Services and Outsourced Solutions Manager
Are you a motivated and experienced professional looking for an exciting new opportunity? Look no further than RSM US! We are currently seeking a Managed Services and Outsourced Solutions Manager to join our dynamic team. In this role, you will be responsible for managing and delivering outsourced solutions to our clients, ensuring their needs are met with the highest level of service and expertise. As a key member of our team, you will also have the opportunity to develop and grow our managed services offerings. If you have a strong background in managed services and outsourcing, excellent communication and leadership skills, and a passion for delivering exceptional client service, we want to hear from you!
- Develop and oversee the delivery of outsourced solutions to clients.
- Ensure high-quality service and client satisfaction by effectively managing and addressing client needs and concerns.
- Collaborate with cross-functional teams to identify and implement solutions that meet client requirements.
- Manage and lead a team of professionals to deliver outsourced solutions in a timely and efficient manner.
- Develop and maintain strong relationships with clients, understanding their business needs and providing strategic recommendations.
- Stay updated on industry trends and best practices related to managed services and outsourcing to continuously improve service offerings.
- Monitor and analyze performance metrics to track the success and effectiveness of managed services and outsourced solutions.
- Identify opportunities to expand and enhance the company's managed services offerings.
- Train and mentor team members to ensure a high level of expertise and proficiency in delivering outsourced solutions.
- Collaborate with sales and marketing teams to develop and implement strategies to promote the company's managed services and outsourced solutions.
- Manage and monitor budgets and resources to ensure efficient and effective delivery of services.
- Communicate effectively with clients, team members, and senior management to provide updates, address issues, and make recommendations.
- Adhere to company policies and procedures, maintaining a high level of professionalism and ethical standards.
- Continuously seek opportunities for personal and professional growth and development within the company.
Bachelor's Or Master's Degree In Business Administration, Information Technology, Or Related Field
Minimum Of 5 Years Of Experience In A Managerial Role, Preferably In A Managed Services Or Outsourcing Environment
Strong Knowledge Of It Infrastructure And Cloud-Based Solutions
Proven Track Record Of Successfully Managing Client Relationships And Delivering High-Quality Services
Familiarity With Compliance And Regulatory Requirements, Such As Hipaa And Pci-Dss, And Experience Implementing Security Measures To Ensure Data Protection.
Risk Management
Process Improvement
Strategic Planning
Project Management
Vendor Management
Contract Negotiation
Budget management
Team Leadership
IT infrastructure
Client Relationship
performance tracking
Service Delivery
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Managed Services and Outsourced Solutions Manager is between $80,000 to $120,000 per year. However, this can vary depending on factors such as location, experience, and the specific industry or company the individual is working for. Some professionals in this role may also receive additional bonuses and benefits.
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RSM US LLP is an audit, tax, and consulting firm focused on the middle market in the United States and Canada and is a member of the global accounting network RSM International.

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