Managed IT Services Service Desk Consulting Intern

At RSM US, we are looking for a motivated and enthusiastic Managed IT Services Service Desk Consulting Intern to join our team. If you have a passion for all things IT, have a strong customer service focus, and the required qualifications, we want to hear from you!This is a fantastic opportunity for the right individual to gain valuable industry experience and develop a range of skills in a supportive and encouraging environment. As a Managed IT Services Service Desk Consulting Intern at RSM US, you will have the opportunity to work with some of the best minds in the industry and learn from the best.To be successful in this role, you must have:• Bachelor’s degree in Computer Science, Information Technology, or related field• A minimum of 6 months’ experience providing IT service desk support• Knowledge of IT service desk best practices• Excellent problem-solving and communication skills• Ability to work in a fast-paced environment• Demonstrated organizational and time management skills• Proficiency in MS Office SuiteIf you are looking for an opportunity to learn, grow, and develop your career, then this could be the perfect role for you!

Responsibilities:

1. Provide excellent customer service and ensure customer satisfaction with IT services.
2. Respond to customer inquiries and requests for support in a timely and efficient manner.
3. Troubleshoot and resolve technical issues in a timely and accurate manner.
4. Provide guidance to customers on the use of IT services and products.
5. Collaborate with other IT staff to ensure customer needs are met.
6. Develop and maintain best practices in IT service desk operations.
7. Monitor system performance and make recommendations for improvements.
8. Maintain detailed records of customer interactions and service requests.
9. Assist in the development and implementation of IT service desk policies and procedures.
10. Work with other teams to ensure timely resolution of customer issues.

According to JobzMall, the average salary range for a Managed IT Services Service Desk Consulting Intern in Des Moines, IA, USA is $35,000 - $55,000 per year. The salary range will vary based on the individual's experience, qualifications, and the specific position.

RSM US LLP is an audit, tax, and consulting firm focused on the middle market in the United States and Canada and is a member of the global accounting network RSM International.