IT Support Technician

Are you a tech-savvy problem solver looking for a rewarding career in the world of IT? Look no further! RSM US is seeking a highly motivated IT Support Technician to join our dynamic team. As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our technology systems and providing top-notch support to our employees. If you have a passion for technology and a strong desire to help others, we want to hear from you! In this role, you will have the opportunity to work with the latest technologies and collaborate with a team of talented IT professionals. We value diversity, creativity, and innovation, and we are looking for individuals who share these values. To excel in this position, you will need to have excellent problem-solving skills, a strong attention to detail, and the ability to provide exceptional customer service. If you have a degree in Information Technology or a related field and a minimum of 2 years of experience in IT support, we encourage you to apply. Join us and be a part of our mission to deliver innovative solutions and support to our clients.

1. Provide technical support to employees by troubleshooting and resolving hardware, software, and network issues in a timely and efficient manner.
2. Install, configure, and maintain hardware and software systems, ensuring they are functioning properly and up-to-date.
3. Monitor and maintain network and system security to protect sensitive company data and prevent unauthorized access.
4. Collaborate with team members to identify and implement process improvements to enhance the overall efficiency and effectiveness of IT support.
5. Act as a liaison between end-users and other IT teams to escalate and resolve complex technical issues.
6. Document and maintain accurate records of all IT support activities, including incident reports and resolutions.
7. Train and educate employees on new technologies and procedures to improve their overall understanding and utilization of IT systems.
8. Conduct regular system audits to ensure compliance with company policies and procedures.
9. Stay updated with the latest industry trends and technologies to provide innovative solutions and improve the overall IT infrastructure.
10. Demonstrate excellent customer service skills by providing friendly and professional support to all employees.
11. Collaborate with vendors and third-party providers to troubleshoot and resolve issues related to IT services and equipment.
12. Adhere to company policies and procedures to maintain a secure and efficient IT environment.
13. Proactively identify potential issues and provide timely solutions to minimize disruption to end-users.
14. Participate in team meetings and contribute to the development of IT support processes and procedures.
15. Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.

According to JobzMall, the average salary range for a IT Support Technician in Chicago, IL, USA is between $48,000 and $66,000 per year. This salary range can vary depending on factors such as the individual's level of experience, the specific company and industry they are working in, and their level of education and certifications.

RSM US LLP is an audit, tax, and consulting firm focused on the middle market in the United States and Canada and is a member of the global accounting network RSM International.