RSM US

IT Support Tech

RSM US
New York, NY, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an experienced and talented IT Support Technician to join the RSM US team. Our ideal candidate should have a passion for technology, be a problem solver, and have a proven track record of providing excellent customer service.The successful IT Support Technician will be responsible for troubleshooting hardware and software issues, configuring computer systems, and ensuring users’ technical requirements are met. This position requires excellent communication skills in order to provide timely and accurate customer service.The ideal candidate will have a degree in Information Technology or related field, 2+ years of experience in a technical support role, and a deep understanding of computer systems and networking principles. Demonstrable experience in a customer service-oriented role is essential.

Responsibilities:

  1. Respond to and troubleshoot customer inquiries regarding IT hardware and software issues.
  2. Configure computer systems and networks to meet customer needs.
  3. Provide timely and accurate customer service.
  4. Develop customer technical requirements.
  5. Monitor system performance and implement necessary maintenance.
  6. Install software and hardware on customer systems.
  7. Research and identify the best solutions to customer issues.
  8. Monitor system security and ensure compliance with industry standards.
  9. Develop and maintain documentation of customer IT systems.
  10. Remain up-to-date with emerging technologies and IT trends.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • Proficiency With Microsoft Office Suite

  • Ability To Work Independently And In A Team Environment

  • Excellent Problem-Solving Skills

  • Knowledge Of Windows Server And Networking

  • Ability To Troubleshoot Hardware And Software Issues

  • Strong Customer Service Skills

  • Knowledge Of Remote Support Tools And Techniques

  • A+ Certification Or Equivalent Experience

Required Skills

  • Documentation

  • Security

  • Programming

  • Virtualization

  • Networking

  • Troubleshooting

  • Software

  • Active Directory

  • Cloud Computing

  • Systems administration

  • network management

  • Database administration

  • hardware

  • Helpdesk

  • End-User Support

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Positive Attitude

  • Adaptability

Compensation

According to JobzMall, the average salary range for a IT Support Tech in New York, NY, USA is between $41,150 and $65,945. The median salary for this position is around $53,000. The salary range will depend on the individual's experience and qualifications.

Additional Information
RSM US is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 6th, 2023
Apply BeforeJuly 8th, 2026
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About RSM US

RSM US LLP is an audit, tax, and consulting firm focused on the middle market in the United States and Canada and is a member of the global accounting network RSM International.

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