Royal Caribbean Cruises

Galveston, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Royal Caribbean Cruises, where we strive to provide our guests with the ultimate relaxation and rejuvenation experience. We are currently seeking a highly motivated and experienced Spa Manager to lead our team on board our luxurious ships. As the Spa Manager, you will be responsible for overseeing all spa operations and ensuring the highest level of service is delivered to our guests. If you have a passion for the spa industry, strong leadership skills, and a commitment to excellence, we invite you to join our team and help us create unforgettable spa experiences at sea.

  1. Oversee all spa operations on board our ships, including the management of spa staff and facilities.
  2. Ensure that all spa services, treatments, and amenities meet the highest standards of quality and customer satisfaction.
  3. Develop and implement spa policies, procedures, and protocols to maintain a safe and efficient work environment.
  4. Train and mentor spa staff to provide exceptional customer service and promote a positive work culture.
  5. Monitor and manage spa budget, inventory, and supplies to achieve financial targets.
  6. Collaborate with other departments, such as Guest Services and Housekeeping, to ensure a seamless guest experience.
  7. Conduct regular inspections of the spa facilities to ensure cleanliness, functionality, and compliance with health and safety regulations.
  8. Coordinate with cruise ship management to plan and execute special events and promotions within the spa.
  9. Handle guest complaints and concerns in a professional and timely manner, striving to resolve any issues to the guest's satisfaction.
  10. Keep up-to-date with industry trends and implement new and innovative ideas to enhance the guest experience.
  11. Maintain records and reports on spa activities, performance, and revenue.
  12. Lead by example and foster a positive and productive work environment for the spa team.
  13. Uphold the company's values and standards, and ensure all staff do the same.
  14. Stay informed about current spa and wellness trends, and make recommendations for improvements or changes to services and products offered.
  15. Actively participate in training and professional development opportunities to enhance job knowledge and skills.
Where is this job?
This job is located at Galveston, TX, USA
Job Qualifications
  • 5+ Years Of Experience In Managing A Spa Or Wellness Facility, Preferably In A Luxury Hotel Or Cruise Ship Setting.

  • Extensive Knowledge And Understanding Of Spa Treatments, Products, And Services.

  • Strong Leadership And Organizational Skills, With The Ability To Manage A Team Of Spa Professionals.

  • Excellent Communication And Customer Service Skills, With A Focus On Creating A Welcoming And Relaxing Environment For Guests.

  • Proven Track Record Of Driving Sales And Revenue Growth Through Effective Marketing And Promotional Strategies.

Required Skills
  • Budgeting

  • Inventory Management

  • Communication

  • Sales

  • Time Management

  • Marketing

  • Team Management

  • Leadership

  • Event Planning

  • customer service

  • Organization

  • Problem-Solving

  • Spa Treatments

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Spa Manager in Galveston, TX, USA is between $38,000 to $60,000 per year. However, this may vary depending on factors such as experience, education, and the specific spa or salon they are managing. Some spa managers may also receive additional benefits such as bonuses or commission based on the performance of the spa.

Additional Information
Royal Caribbean Cruises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 19th, 2024
Apply BeforeMay 22nd, 2025
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About Royal Caribbean Cruises

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

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