Shore Excursions Manager

Are you ready to embark on an exciting career in the cruise industry? Royal Caribbean Cruises is seeking a talented and passionate Shore Excursions Manager to join our dynamic team. As the Shore Excursions Manager, you will play a crucial role in creating unforgettable experiences for our guests during their port visits. We are looking for a motivated individual with a strong background in tourism, exceptional organizational skills, and a dedication to providing exceptional customer service. If you have a passion for travel and a desire to help others make the most of their vacation, then we want to hear from you! Read on to learn more about this exciting opportunity.

1. Develop and implement a comprehensive shore excursions program that meets the needs and desires of our guests.
2. Research and negotiate with local tour operators to ensure high-quality and cost-effective excursions.
3. Work closely with port agents to coordinate and schedule excursions for each port of call.
4. Train and manage a team of excursion staff to ensure excellent customer service and adherence to safety protocols.
5. Monitor and analyze guest feedback to continuously improve and enhance the shore excursions program.
6. Collaborate with other departments such as marketing and sales to promote and market shore excursions.
7. Monitor industry trends and competition to stay updated on best practices and new opportunities.
8. Maintain accurate records and reports related to shore excursion bookings, revenue, and expenses.
9. Ensure compliance with all company policies and procedures, as well as local laws and regulations.
10. Handle any guest complaints or issues related to shore excursions in a timely and professional manner.
11. Assist with the development of shore excursion itineraries and descriptions for marketing materials.
12. Participate in pre-cruise meetings and trainings to ensure a smooth operation on board.
13. Foster positive relationships with local vendors and tour operators to ensure a seamless and enjoyable experience for our guests.
14. Act as a liaison between the ship and the shore excursion team to address any issues or concerns.
15. Continuously seek out new and unique shore excursion opportunities to enhance the guest experience.

According to JobzMall, the average salary range for a Shore Excursions Manager in Los Angeles, CA, USA is between $68,000 and $85,000 per year. This may vary depending on the specific company, experience level, and other factors.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.