Shore Excursions Manager
Welcome to Royal Caribbean Cruises, where we believe in creating unforgettable experiences for our guests. As the Shore Excursions Manager, you will play a crucial role in curating and managing the on-shore activities for our guests, ensuring that they have the best possible experience at each port of call. We are seeking a highly motivated and organized individual with a passion for travel and a strong background in customer service and tour management. If you are looking for a dynamic and rewarding career in the travel industry, this could be the perfect opportunity for you.
- Develop and maintain relationships with local tour operators and vendors at each port of call to ensure a variety of high-quality shore excursion options for guests
- Create and manage a budget for all shore excursion activities, including negotiating pricing and contracts with vendors
- Collaborate with onboard departments to promote and market shore excursions to guests
- Train and supervise a team of shore excursion staff, including scheduling and performance evaluations
- Ensure compliance with all safety regulations and standards for all shore excursions
- Respond to and resolve any guest complaints or issues related to shore excursions in a timely and professional manner
- Continuously seek out new and unique excursion options and activities to enhance the guest experience
- Monitor and analyze guest feedback and excursion sales data to make informed decisions about future excursion offerings
- Coordinate and communicate with ship's captain and crew regarding port information and any changes to itinerary
- Assist in the development of shore excursion itineraries for upcoming voyages
- Maintain accurate records and reports of all shore excursion activities, expenses, and revenue.
Bachelor's Degree In Hospitality, Tourism, Or Related Field.
Minimum Of 2-3 Years Experience In A Managerial Role In Shore Excursions Or Tour Operations.
Excellent Communication And Customer Service Skills.
Strong Organizational And Time Management Abilities.
Knowledge Of Local Ports And Destinations, As Well As Experience In Developing And Executing Shore Excursion Itineraries.
Communication
Time Management
Problem Solving
Budget management
customer service
Team Building
Event Coordination
Multi-tasking
Cultural Sensitivity
Sales Techniques
Tour Planning
Destination Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Shore Excursions Manager in New York, NY, USA is between $55,000 to $85,000 annually. This may vary depending on the specific company, experience level, and other factors.
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Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.
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