Shore Excursions Manager

Are you a passionate and experienced hospitality professional looking for an exciting new opportunity? Look no further! Royal Caribbean Cruises is seeking a highly motivated and dynamic individual to join our team as a Shore Excursions Manager. In this role, you will have the opportunity to curate unforgettable experiences for our guests as they explore the world's most beautiful destinations. We are looking for someone with a strong background in the hospitality industry, exceptional organizational skills, and a passion for creating unique and memorable experiences. Join us and be a part of delivering unforgettable vacations to our guests!

1. Develop and manage a portfolio of shore excursions that cater to a diverse group of guests and align with company standards and values.
2. Collaborate with various departments, including onboard entertainment, food and beverage, and guest services, to ensure a seamless and enjoyable guest experience.
3. Create and maintain strong relationships with local tour operators and vendors to secure competitive pricing and high-quality services.
4. Continuously monitor and analyze guest feedback and excursion performance to make necessary adjustments and improvements.
5. Train and supervise a team of shore excursion staff, providing ongoing support, guidance, and performance evaluations.
6. Ensure all shore excursion operations comply with safety regulations and company policies.
7. Manage budgets and expenses related to shore excursions, including negotiating contracts and monitoring expenses.
8. Collaborate with marketing and sales teams to promote and market shore excursions to guests.
9. Stay updated on industry trends and competition to identify new opportunities and enhance the overall guest experience.
10. Ensure timely and accurate communication with guests regarding excursion details, including booking, cancellations, and changes.
11. Demonstrate excellent customer service skills and handle any guest complaints or issues related to shore excursions promptly and efficiently.
12. Work closely with the shore excursions team to develop and implement training programs for onboard staff to increase knowledge and sales of shore excursions.
13. Participate in onboard meetings and events to promote and support shore excursions.
14. Continuously seek ways to improve and enhance the shore excursion program, making recommendations for new excursions and experiences.
15. Adhere to company policies and procedures, including safety protocols, at all times.

According to JobzMall, the average salary range for a Shore Excursions Manager in Santiago, Santiago Metropolitan Region, Chile is between $1,000,000 and $1,200,000 Chilean pesos per month. This converts to approximately $1,400 to $1,700 USD per month. However, salaries may vary depending on experience, qualifications, and the specific company or cruise line.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.