Shore Excursions Manager

Welcome to Royal Caribbean Cruises, where we believe that every destination holds a unique and unforgettable adventure. As the Shore Excursions Manager, you will play a vital role in curating these experiences for our guests. We are seeking an enthusiastic and detail-oriented individual to join our team and lead the planning, coordination, and execution of shore excursions across our fleet of luxurious cruise ships. If you have a passion for travel, exceptional organizational skills, and a commitment to delivering exceptional customer service, we invite you to apply for this exciting opportunity. Join us and help us create unforgettable memories for our guests as we sail to the most breathtaking destinations around the world.

1. Develop and maintain a portfolio of shore excursions for each destination, taking into consideration guest preferences, budget, and local regulations.
2. Collaborate with onboard staff, port agents, and tour operators to ensure smooth and efficient execution of shore excursions.
3. Conduct thorough research and analysis to identify new and unique shore excursion opportunities, constantly seeking to enhance the guest experience.
4. Coordinate and oversee all aspects of shore excursion planning, including transportation, reservations, and logistics.
5. Train and supervise shore excursion staff to ensure they are knowledgeable about the excursions, safety procedures, and customer service standards.
6. Monitor guest feedback and make necessary adjustments to shore excursions to ensure guest satisfaction.
7. Manage and maintain excursion budgets, ensuring cost efficiency without compromising on the quality of experiences.
8. Ensure compliance with all safety regulations and maintain a safe and enjoyable environment for guests and staff during shore excursions.
9. Build and maintain strong relationships with local suppliers and tour operators to ensure the best possible experiences for guests.
10. Keep up-to-date with industry trends and developments, incorporating new and innovative ideas into shore excursion offerings.
11. Oversee the scheduling and coordination of all shore excursion activities, ensuring a well-planned and organized itinerary for guests.
12. Handle any guest concerns or issues related to shore excursions, providing timely and effective resolution.
13. Collaborate with other departments, such as marketing and sales, to promote shore excursions and increase revenue.
14. Maintain accurate records and reports of all shore excursion activities, including guest participation, revenue, and feedback.
15. Embody the company's mission and values, delivering exceptional customer service and creating unforgettable memories for guests.

According to JobzMall, the average salary range for a Shore Excursions Manager in Seattle, WA, USA is between $45,000 and $55,000 per year. However, this can vary based on the specific company, experience level, and other factors.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.