Shore Excursions Manager

Are you an experienced, customer-focused individual with a passion for travel and adventure? Are you looking for an exciting new opportunity to lead a team and provide unforgettable experiences to guests on a luxury cruise line? Look no further! Royal Caribbean Cruises is seeking a dynamic and driven Shore Excursions Manager to join our team. As the Shore Excursions Manager, you will be responsible for managing and coordinating all shore excursion activities, ensuring our guests have an exceptional and memorable journey at every port. This is a unique opportunity to work in a fast-paced, diverse, and rewarding environment while exploring some of the world's most breathtaking destinations. If you have a strong background in hospitality, excellent communication skills, and a desire to deliver exceptional customer service, we want to hear from you!

1. Develop and oversee the overall shore excursion program for the cruise line, ensuring a wide variety of activities and experiences are offered to guests.
2. Hire, train, and manage a team of shore excursion staff, providing them with the necessary resources and support to deliver outstanding customer service.
3. Collaborate with various departments, including onboard entertainment, sales, and marketing, to create enticing shore excursion packages and promotions.
4. Monitor and analyze guest feedback and excursion sales data to continuously improve the shore excursion program and offerings.
5. Maintain strong relationships with local tour operators and vendors at each port of call to ensure high-quality and safe excursion experiences for guests.
6. Create and manage budgets for the shore excursion program, ensuring financial goals are met while maintaining the highest level of guest satisfaction.
7. Oversee the scheduling and coordination of all shore excursion activities, including transportation, guides, and equipment, to ensure seamless and enjoyable experiences for guests.
8. Develop and implement emergency response plans for shore excursions to ensure the safety and well-being of guests and staff.
9. Conduct regular training and performance evaluations for shore excursion staff to ensure they are knowledgeable, professional, and providing exceptional service to guests.
10. Stay up-to-date with industry trends and best practices to continuously enhance the shore excursion program and maintain a competitive edge in the market.

According to JobzMall, the average salary range for a Shore Excursions Manager in Fort Lauderdale, FL, USA is between $50,000 and $90,000 per year. However, the exact salary may vary based on factors such as experience, qualifications, and the specific cruise line or company the manager works for.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.