IT Support Specialist

Welcome to Royal Caribbean Cruises, where we strive to create unforgettable experiences for our guests on board our ships. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology systems, allowing our guests to stay connected and our crew to perform their duties efficiently. We are seeking a highly skilled and personable individual who is passionate about technology and has a strong desire to provide exceptional customer service. If you have a knack for problem-solving and a passion for the cruise industry, we encourage you to apply for this exciting opportunity.

1. Provide technical support for all onboard technology systems, including but not limited to internet connectivity, onboard applications, and computer hardware and software.
2. Troubleshoot and resolve technical issues reported by guests and crew members in a timely and efficient manner.
3. Serve as the primary point of contact for all IT-related inquiries and requests from guests and crew members, providing a high level of customer service and ensuring their needs are met.
4. Maintain and monitor the performance of all onboard technology systems, identifying and resolving any issues or malfunctions proactively to minimize downtime.
5. Collaborate with other departments, such as guest services and operations, to ensure the smooth functioning of technology systems and to address any IT-related concerns or requests.
6. Conduct regular audits and maintenance checks on all hardware and software, ensuring they are up-to-date and in compliance with company standards and regulations.
7. Train and assist crew members in the use of technology systems and applications, providing guidance and support as needed.
8. Stay informed about the latest technology trends and advancements in the cruise industry, making recommendations for upgrades or improvements to enhance the guest experience.
9. Maintain accurate records and documentation of all IT-related activities, including service requests, troubleshooting steps, and system updates.
10. Adhere to strict security protocols and procedures to protect sensitive information and prevent unauthorized access to onboard technology systems.

According to JobzMall, the average salary range for a IT Support Specialist in Baltimore, MD, USA is between $55,000 and $80,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry. Some IT Support Specialists may earn more than $80,000 per year, while others may earn less than $55,000 per year.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.