IT Support Specialist

Are you looking for an exciting opportunity to combine your passion for technology with your love for travel? Look no further! Royal Caribbean Cruises is seeking a skilled and motivated IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will play a crucial role in maintaining and improving our onboard technology systems, ensuring a smooth and seamless experience for our guests. If you have a strong technical background, excellent problem-solving skills, and a customer-focused mindset, we want to hear from you! Join us on our journey to provide unforgettable experiences for our guests while sailing the world's most innovative cruise ships.

1. Maintain and troubleshoot all onboard technology systems to ensure optimal functionality and minimal downtime.
2. Provide technical support to onboard staff and guests for any IT-related issues or concerns.
3. Install and upgrade software and hardware as needed, ensuring compatibility with existing systems.
4. Monitor and manage network and server performance to identify and resolve any potential issues.
5. Collaborate with other IT team members to implement new technology solutions and upgrades.
6. Develop and maintain documentation for all IT systems and processes.
7. Train onboard staff on the proper use of technology systems and provide ongoing support and guidance.
8. Stay up-to-date on the latest technology trends and advancements in the cruise industry.
9. Proactively identify areas for improvement in IT processes and systems and implement necessary changes.
10. Ensure compliance with security protocols and data protection measures.
11. Maintain inventory of IT equipment and supplies.
12. Prioritize and manage multiple tasks and projects in a fast-paced environment.
13. Provide exceptional customer service to onboard staff and guests, resolving any issues in a timely and efficient manner.
14. Collaborate with external vendors and service providers to resolve technical issues and implement upgrades.
15. Adhere to company policies and procedures, including those related to safety and security.

According to JobzMall, the average salary range for a IT Support Specialist in Orlando, FL, USA is between $45,000 to $65,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities. Additionally, location, company size, and industry can also affect salary ranges for IT Support Specialists in Orlando.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.