Royal Caribbean Cruises

Housekeeping Supervisor

Royal Caribbean Cruises

Baltimore, MD, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Royal Caribbean Cruises, where we bring the ultimate vacation experience to our guests. As a Housekeeping Supervisor, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction onboard our ships. We are looking for a dedicated and detail-oriented individual who can lead and motivate our housekeeping team to deliver exceptional service. If you have a passion for hospitality and a keen eye for detail, we invite you to join our team and be a part of creating unforgettable memories for our guests.

  1. Oversee the daily operations of the housekeeping department on the ship.
  2. Ensure that all guest cabins, public areas, and crew quarters are maintained in a clean and orderly manner.
  3. Train, supervise, and motivate a team of housekeeping staff to uphold the highest standards of cleanliness and guest satisfaction.
  4. Assign and delegate tasks to housekeeping staff, ensuring that all areas are cleaned and maintained according to schedule.
  5. Conduct regular inspections of guest cabins and public areas to ensure they meet the company's cleanliness standards.
  6. Address and resolve any guest complaints or concerns related to housekeeping services.
  7. Monitor and maintain inventory levels of cleaning supplies and equipment, and place orders as needed.
  8. Collaborate with other departments, such as food and beverage and guest services, to ensure a seamless guest experience.
  9. Develop and implement procedures and protocols to improve efficiency and effectiveness of housekeeping operations.
  10. Follow and enforce all safety and hygiene protocols to maintain a safe and healthy environment for guests and staff.
  11. Train and educate housekeeping staff on safety procedures and proper use of cleaning products and equipment.
  12. Foster a positive and respectful work environment for all housekeeping staff.
  13. Maintain accurate records of housekeeping operations, including attendance, performance, and inventory levels.
  14. Participate in regular meetings and training sessions to stay updated on company policies and procedures.
  15. Act as a role model for the housekeeping team, demonstrating professionalism, attention to detail, and excellent customer service.
Where is this job?
This job is located at Baltimore, MD, USA
Job Qualifications
  • Previous Supervisory Experience: The Ideal Candidate Should Have At Least 2-3 Years Of Experience In A Supervisory Role In The Housekeeping Department Of A Hotel, Resort, Or Cruise Ship.

  • Strong Organizational And Time-Management Skills: A Housekeeping Supervisor Is Responsible For Overseeing A Large Team Of Housekeeping Staff And Ensuring That All Tasks And Duties Are Completed Efficiently And Within Set Timelines.

  • Attention To Detail: Royal Caribbean Cruises Prides Itself On Providing Exceptional Service To Its Guests, And The Housekeeping Supervisor Plays A Crucial Role In Maintaining The Highest Standards Of Cleanliness And Presentation Throughout The Ship.

  • Excellent Communication And Leadership Abilities: The Housekeeping Supervisor Will Need To Effectively Communicate With Their Team, As Well As Other Departments And Management, To Ensure Smooth Operations And Address Any Issues That May Arise.

  • Knowledge Of Housekeeping Procedures And Safety Standards: The Candidate Should Have A Comprehensive Understanding Of Housekeeping Procedures, Including Cleaning Techniques, Laundry Operations, And Inventory Management. They Should Also Be Well-Versed In Safety And Sanitation Standards To Ensure The Health And Well-Being Of Guests And Staff.

Required Skills
  • Inventory Management

  • Communication

  • Time Management

  • Team Management

  • Multitasking

  • Attention to detail

  • Problem Solving

  • customer service

  • Organization

  • Training and Development

  • Cleaning Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Housekeeping Supervisor in Baltimore, MD, USA is between $31,000 to $50,000 per year. Factors such as experience, location, and the specific organization can affect the salary range for this position.

Additional Information
Royal Caribbean Cruises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 19th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Royal Caribbean Cruises

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

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