Guest Services Manager

Welcome to the Royal Caribbean Cruises team! Are you passionate about providing exceptional customer service and creating unforgettable experiences? We are seeking a dynamic and dedicated Guest Services Manager to join our team and ensure that our guests have the vacation of a lifetime. As a Guest Services Manager, you will oversee a team of guest service representatives and ensure that our guests receive top-notch service from the moment they step on board until they disembark. You will also be responsible for managing guest inquiries and resolving any issues that may arise. To thrive in this role, you must have excellent communication skills, a customer-centric mindset, and previous experience in a guest service management position. Join us and be a part of creating unforgettable memories for our guests!

1. Oversee a team of guest service representatives and ensure that they provide exceptional customer service to all guests on board.
2. Manage and resolve guest inquiries and concerns in a timely and efficient manner.
3. Maintain a positive and welcoming atmosphere for guests on board the ship.
4. Create and implement training programs for guest service representatives to ensure consistent and high-quality service.
5. Develop and maintain relationships with guests to ensure their satisfaction and loyalty.
6. Monitor and analyze guest feedback to identify areas for improvement.
7. Collaborate with other departments to ensure seamless guest experiences.
8. Develop and maintain guest service policies and procedures.
9. Handle any escalated guest issues and ensure they are resolved to the guest's satisfaction.
10. Monitor and manage guest service budgets and expenses.
11. Conduct regular performance evaluations and provide feedback and coaching to team members.
12. Stay updated on industry trends and best practices to continuously improve guest service.
13. Promote and maintain a positive and inclusive work environment for all team members.
14. Participate in recruitment and hiring processes for guest service representatives.
15. Ensure compliance with all safety and security protocols.
16. Serve as a role model for exceptional guest service and uphold company values.
17. Collaborate with other departments to plan and execute special events and activities for guests.
18. Communicate effectively with all levels of management and staff.
19. Continuously seek ways to improve guest satisfaction and overall guest experience.
20. Represent the company in a professional and welcoming manner at all times.

According to JobzMall, the average salary range for a Guest Services Manager in Vancouver, BC, Canada is between $45,000 and $55,000 CAD per year. This can vary depending on the specific company, years of experience, and specific job duties and responsibilities. Some Guest Services Managers may also receive additional benefits such as bonuses, commissions, and health insurance.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.