Guest Services Manager

Welcome to the world of Royal Caribbean Cruises, where adventure meets luxury and every day is a new opportunity to create unforgettable memories for our guests. As the Guest Services Manager, you will be a crucial member of our onboard team, responsible for ensuring the highest level of guest satisfaction and providing exceptional customer service. We are seeking a dynamic and experienced individual with a passion for hospitality and a strong commitment to delivering outstanding experiences to join our team. If you thrive in a fast-paced, ever-changing environment and have the necessary qualifications, we invite you to apply and be a part of our exciting journey.

1. Provide exceptional customer service to all guests onboard the cruise ship.
2. Manage and oversee all guest service operations, including front desk, concierge, and guest relations.
3. Train and supervise guest service staff to ensure high-quality and consistent service delivery.
4. Maintain a positive and professional attitude towards guests and colleagues at all times.
5. Handle guest inquiries, complaints, and requests in a timely and efficient manner.
6. Ensure all guest issues are resolved to their satisfaction and escalate any unresolved issues to the appropriate department.
7. Coordinate with other departments, such as housekeeping and food and beverage, to ensure a seamless guest experience.
8. Monitor and maintain guest satisfaction levels through feedback and surveys, and take necessary actions to improve guest satisfaction.
9. Develop and implement policies and procedures to enhance guest service and satisfaction.
10. Manage guest service budgets, expenses, and inventory to ensure efficient and effective operations.
11. Participate in onboard events and activities to interact with guests and gather feedback.
12. Stay updated on industry trends and best practices to continuously improve guest service.
13. Conduct regular performance evaluations and provide feedback to guest service staff.
14. Foster a positive and collaborative work environment among the guest service team.
15. Ensure compliance with all safety and security protocols and procedures.
16. Adhere to company standards and policies at all times.
17. Handle any other duties and responsibilities as assigned by the cruise ship management.

According to JobzMall, the average salary range for a Guest Services Manager in Anchorage, AK, USA is $32,000 - $55,000 per year. This range can vary depending on the individual's experience, education level, and the specific company they work for. Some may earn more or less than this range, and factors such as bonuses, benefits, and commission can also impact the overall salary.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.