Service Center Manager

Welcome to Rockwell Collins, a leading provider of innovative aviation and high-integrity solutions. We are currently seeking a highly motivated and experienced Service Center Manager to join our team. In this role, you will lead and manage our service center operations, ensuring the delivery of exceptional customer service and support. As a key member of our team, you will play a crucial role in maintaining our reputation for excellence and driving the success of our service center. If you have a passion for aviation, strong leadership skills, and a proven track record in managing service operations, we invite you to apply for this exciting opportunity.

1. Manage and oversee all aspects of the service center operations, including customer service, technical support, and maintenance services.
2. Develop and implement strategies to improve efficiency and effectiveness of service center operations.
3. Create and maintain a positive and welcoming atmosphere for customers, ensuring their needs are met in a timely and professional manner.
4. Hire, train, and supervise a team of service center staff, providing guidance, support, and performance evaluations.
5. Develop and maintain relationships with customers, ensuring their satisfaction and identifying areas for improvement.
6. Monitor and analyze service center performance metrics, identifying areas for improvement and implementing corrective actions.
7. Ensure compliance with all company policies, procedures, and safety standards.
8. Collaborate with other departments within the company to streamline processes and improve overall customer experience.
9. Stay current with industry trends and advancements in aviation technology to provide the best possible service to customers.
10. Proactively identify and resolve any issues or concerns that may arise within the service center.
11. Maintain accurate records and documentation of service center activities, including customer interactions, service requests, and inventory management.
12. Participate in budget planning and manage service center expenses to meet financial targets.
13. Act as a brand ambassador for Rockwell Collins, promoting the company's values and commitment to excellence.
14. Continuously seek opportunities for professional development and share knowledge and expertise with team members.
15. Adhere to all applicable laws, regulations, and ethical standards in the performance of job duties.

According to JobzMall, the average salary range for a Service Center Manager in Mexicali, Baja California, Mexico is between $25,000 to $35,000 Mexican pesos per month. This equates to approximately $1,250 to $1,750 USD per month. However, this range can vary depending on the specific industry, company, and level of experience of the individual. It is important to note that salaries in Mexico are typically lower than in other countries, so this range may be lower than what is seen in other locations. Additionally, benefits and bonuses may also be included in the overall compensation package.

Rockwell Collins was a multinational corporation company headquartered in Cedar Rapids, Iowa providing avionics and information technology systems and services to government agencies and aircraft manufacturers.