Product Support Engineer

Are you a problem-solver with a passion for technology? Do you have a strong technical background and a knack for customer service? If so, we have an exciting opportunity for you as a Product Support Engineer at Rockwell Collins. As a key member of our support team, you will play a vital role in ensuring the success of our products by providing technical assistance to our customers. In this role, you will have the opportunity to use your expertise and knowledge to resolve complex issues and make a significant impact on our customers' experience. If you are ready for a challenging and rewarding career, read on to learn more about the qualifications and responsibilities for this role.

1. Provide technical support to customers regarding Rockwell Collins products.
2. Troubleshoot and resolve complex technical issues reported by customers.
3. Maintain a high level of customer satisfaction by providing timely and effective solutions.
4. Collaborate with cross-functional teams to identify and resolve product issues.
5. Document and track customer issues and resolutions.
6. Conduct product trainings and demonstrations for customers.
7. Stay up-to-date with the latest product developments and updates.
8. Proactively identify potential product issues and provide recommendations for improvement.
9. Participate in the development and testing of new products.
10. Communicate technical information and updates to customers in a clear and concise manner.
11. Provide feedback to the product development team based on customer feedback and experiences.
12. Serve as a subject matter expert for specific products and technologies.
13. Continuously strive to improve customer experience and support processes.
14. Act as a liaison between customers and internal teams to ensure timely and effective resolution of issues.
15. Adhere to company policies and procedures while providing support to customers.

According to JobzMall, the average salary range for a Product Support Engineer in Rockford, IL, USA is between $60,000 to $80,000 per year. However, this can vary depending on factors such as experience, education, skills, and the specific company or industry the engineer is working in.

Rockwell Collins was a multinational corporation company headquartered in Cedar Rapids, Iowa providing avionics and information technology systems and services to government agencies and aircraft manufacturers.