Customer Service Representative

Welcome to Rockwell Collins, a leading aerospace and defense company dedicated to providing innovative solutions to our customers. We are currently seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring our customers receive top-notch support and assistance with their inquiries and concerns. If you have a passion for providing exceptional customer service and possess strong communication and problem-solving skills, we would love to have you on our team. Join us in our mission to create a safer and more connected world.

1. Provide exceptional customer service to clients by promptly and professionally responding to their inquiries and concerns.
2. Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
3. Serve as the main point of contact for customer inquiries and provide accurate and timely information.
4. Collaborate with internal teams to ensure prompt resolution of customer issues and concerns.
5. Maintain accurate and up-to-date records of customer interactions and transactions.
6. Identify and escalate any unresolved issues to the appropriate departments for further assistance.
7. Proactively identify and suggest process improvements to enhance the customer experience.
8. Keep abreast of company products, services, and policies to provide accurate information to customers.
9. Handle customer complaints and ensure they are resolved in a timely and satisfactory manner.
10. Adhere to customer service policies and standards to ensure consistent and high-quality service.
11. Continuously strive to meet and exceed customer satisfaction goals.
12. Stay updated on industry trends and best practices in customer service to improve overall performance.
13. Maintain a positive and professional attitude at all times, representing the company in a positive manner.
14. Meet and exceed individual and team performance targets.
15. Continuously seek opportunities to enhance the customer experience and build strong customer relationships.

According to JobzMall, the average salary range for a Customer Service Representative in Wolverhampton, UK is between £17,000 and £22,000 per year. However, this can vary depending on the industry, company, experience, and other factors. Some positions may offer higher salaries, up to £25,000 or more, while entry-level positions may offer salaries closer to £15,000. Additionally, customer service representatives may also receive bonuses or commissions based on their performance.

Rockwell Collins was a multinational corporation company headquartered in Cedar Rapids, Iowa providing avionics and information technology systems and services to government agencies and aircraft manufacturers.