Customer Service Representative

OfficeTeam is seeking for a Customer-oriented Service Representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Robert Half is the world’s first and largest specialized staffing firm, providing skilled professionals in the fields of accounting and finance, technology, legal, creative, marketing, and administration. We have more than 400 consulting and staffing locations worldwide. Founded in 1948, Robert Half pioneered the concept of professional staffing services. Today, we offer businesses a full spectrum of specialized staffing and consulting solutions.