Lead Service Associate

Welcome to Rite Aid, where we value our employees and their dedication to providing exceptional service to our customers. We are currently seeking a highly motivated individual to join our team as a Lead Service Associate. As a Lead Service Associate, you will not only be responsible for providing excellent customer service, but also for leading and guiding a team of service associates to ensure that our customers have the best shopping experience possible. If you have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced environment, we would love to hear from you. Join us at Rite Aid and be a part of a team that strives for excellence in customer service.

1. Provide exceptional customer service to all customers, ensuring their needs are met and their shopping experience is positive.
2. Lead and guide a team of service associates, providing direction, support, and motivation to ensure they are delivering the highest level of customer service.
3. Train new service associates on company policies, procedures, and customer service standards.
4. Monitor and evaluate team performance, providing feedback and coaching as needed to maintain high levels of customer satisfaction.
5. Maintain a positive and professional attitude at all times, serving as a role model for the team.
6. Handle customer complaints and issues in a timely and effective manner, finding solutions to ensure customer satisfaction.
7. Collaborate with other store departments to ensure a seamless shopping experience for customers.
8. Monitor inventory levels and assist with restocking and merchandising efforts as needed.
9. Ensure the store is clean, organized, and well-stocked, providing a pleasant shopping environment for customers.
10. Adhere to all company policies and procedures, including safety and security protocols.
11. Assist with cash handling and transactions, ensuring accuracy and efficiency.
12. Stay informed about current promotions, sales, and new products to provide customers with accurate and helpful information.
13. Continuously strive to improve customer service and team performance, identifying areas for improvement and implementing solutions.
14. Represent Rite Aid in a positive and professional manner at all times.
15. Other duties as assigned by management.

According to JobzMall, the average salary range for a Lead Service Associate in San Diego, CA, USA is between $40,000 and $60,000 per year. This can vary depending on the specific company, job duties, and level of experience.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.