Lead Service Associate

At Rite Aid, we are dedicated to providing exceptional customer service and creating a positive shopping experience for our customers. As a Lead Service Associate, you will play a crucial role in leading a team of service associates to ensure the smooth operation of our store. We are seeking a motivated and customer-focused individual who can effectively manage and guide a team while also delivering top-notch service to our valued customers. If you are passionate about providing excellent service and have strong leadership skills, we encourage you to apply for this exciting opportunity.

1. Lead and supervise a team of service associates to ensure excellent customer service is provided at all times.
2. Train and onboard new service associates to ensure they understand and uphold Rite Aid's customer service standards.
3. Monitor and evaluate the performance of service associates, providing feedback and coaching as needed to maintain high levels of customer satisfaction.
4. Create and maintain a positive and welcoming atmosphere for customers by setting an example of exceptional customer service.
5. Handle customer inquiries, complaints, and issues in a professional and timely manner, ensuring customer satisfaction.
6. Oversee and manage daily operations of the store, including opening and closing procedures, cash handling, and inventory management.
7. Collaborate with the store manager to develop and implement strategies for improving customer service and increasing sales.
8. Maintain knowledge of Rite Aid products and services to assist customers and make appropriate recommendations.
9. Ensure compliance with company policies and procedures, as well as state and federal regulations.
10. Work closely with other departments and teams within the store to ensure a seamless and efficient shopping experience for customers.
11. Motivate and inspire the team to meet and exceed sales goals and customer service targets.
12. Continuously seek opportunities for self-improvement and growth, and encourage the same for team members.
13. Handle any other duties and responsibilities as assigned by the store manager.

According to JobzMall, the average salary range for a Lead Service Associate in San Rafael, CA, USA is $36,000 - $60,000 per year. This can vary depending on factors such as the size and type of company, experience level, and specific job duties.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.