Lead Service Associate

Are you a dedicated and customer-focused individual looking for a leadership role in the retail industry? Rite Aid is seeking a Lead Service Associate to join our team and help us provide exceptional service to our valued customers. As a Lead Service Associate, you will have the opportunity to develop your leadership skills and make a positive impact on our store operations. We are looking for someone with strong communication and organizational skills, as well as a passion for delivering top-notch customer service. If this sounds like you, we invite you to apply and become a part of our dynamic team at Rite Aid.

1. Oversee and manage the day-to-day operations of the store, including opening and closing procedures, cash handling, and inventory management.
2. Train and mentor team members to ensure they provide exceptional customer service and comply with company policies and procedures.
3. Monitor and analyze customer satisfaction levels and implement strategies to improve service and increase customer loyalty.
4. Develop and maintain positive relationships with customers, addressing any concerns or issues in a timely and professional manner.
5. Collaborate with other team members and departments to ensure smooth and efficient store operations.
6. Assist in creating and implementing sales strategies to achieve store goals and targets.
7. Conduct regular performance evaluations and provide feedback to team members to help them improve and grow within the company.
8. Ensure compliance with all safety and security protocols to maintain a safe and secure environment for customers and employees.
9. Stay up-to-date with product knowledge and promotions to effectively assist customers with their inquiries and purchases.
10. Handle escalated customer complaints and resolve issues to the satisfaction of the customer and the company.
11. Create and maintain schedules for team members to ensure proper coverage during peak business hours.
12. Continuously strive to improve processes and procedures to enhance the overall customer experience.
13. Act as a role model for team members by consistently demonstrating excellent customer service and leadership skills.
14. Assist in the hiring, onboarding, and training of new team members to maintain a strong and capable team.
15. Collaborate with management to develop and implement strategies for achieving store goals and objectives.

According to JobzMall, the average salary range for a Lead Service Associate in Los Angeles, CA, USA is $35,000 - $50,000 per year. This can vary depending on factors such as experience, industry, and company size. Lead Service Associates in larger companies or industries with higher demand may earn closer to the higher end of the salary range. Additionally, location within the city and individual negotiation can also impact salary.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.