Lead Service Associate

Welcome to Rite Aid, where we are dedicated to providing exceptional customer service and improving the health and wellness of our communities. We are currently seeking a highly motivated and experienced individual to join our team as a Lead Service Associate. As a Lead Service Associate, you will play a critical role in overseeing the daily operations of our store and leading a team of service associates to deliver top-notch customer service. If you are a natural leader with a passion for helping others and thrive in a fast-paced environment, we want to hear from you.

1. Oversee daily operations of the store, ensuring efficient and effective functioning of all departments.
2. Lead and motivate a team of service associates to provide exceptional customer service.
3. Train new service associates on store policies, procedures, and customer service expectations.
4. Monitor and evaluate team performance, providing feedback and coaching to improve productivity and customer satisfaction.
5. Manage inventory levels and ensure timely restocking of products.
6. Handle customer inquiries, complaints, and escalations in a professional and timely manner.
7. Collaborate with management to develop and implement strategies for improving customer service and increasing sales.
8. Maintain a clean and organized store environment, ensuring compliance with safety and sanitation regulations.
9. Monitor cash management procedures and ensure accuracy in cash handling.
10. Assist with scheduling and staffing to ensure adequate coverage during peak hours.
11. Stay updated on company promotions, products, and policies to effectively communicate to customers and team members.
12. Conduct regular team meetings to discuss goals, address any issues, and promote a positive work culture.
13. Adhere to all company policies and procedures, including but not limited to safety, security, and confidentiality.
14. Demonstrate a strong understanding of the company's mission, values, and commitment to community health and wellness.
15. Continuously seek opportunities for personal and professional development to enhance job performance.

According to JobzMall, the average salary range for a Lead Service Associate in Los Angeles, CA, USA is between $38,000 and $58,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. It is important to research and compare salaries for similar positions to get a more accurate understanding of the potential earning potential for a Lead Service Associate in Los Angeles.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.