Lead Service Associate

Are you a customer-focused leader with a passion for delivering exceptional service? Do you have experience in retail management and a desire to mentor and develop a team? If so, we have the perfect opportunity for you as a Lead Service Associate at Rite Aid. In this role, you will play a crucial part in ensuring our customers receive a positive shopping experience while leading and guiding a team of service associates. Your strong communication skills, attention to detail, and ability to prioritize tasks will all be essential in this role. Join us in providing the best service to our customers and making a difference in our community.

1. Provide exceptional customer service: As a Lead Service Associate, your primary responsibility will be to ensure that all customers receive a positive shopping experience. This includes greeting customers, addressing their needs and concerns, and resolving any issues that may arise.
2. Lead and mentor a team: You will be responsible for leading and guiding a team of service associates. This includes setting expectations, providing training and development opportunities, and conducting performance evaluations.
3. Manage daily operations: You will be in charge of overseeing the daily operations of the store, including opening and closing procedures, inventory management, and ensuring that all products are stocked and displayed correctly.
4. Foster a positive work environment: As a leader, it will be your responsibility to create a positive and inclusive work environment for your team. This includes promoting teamwork, resolving conflicts, and recognizing and rewarding team members for their hard work.
5. Ensure compliance with company policies: You will be expected to uphold all company policies and procedures, including safety protocols, cash handling procedures, and inventory management guidelines.
6. Communicate effectively: Strong communication skills are essential in this role. You will be responsible for effectively communicating with customers, team members, and upper management to ensure the smooth operation of the store.
7. Prioritize tasks: As a Lead Service Associate, you will have multiple responsibilities to juggle. It will be your responsibility to prioritize tasks and delegate responsibilities to your team to ensure that all tasks are completed efficiently and on time.
8. Collaborate with other departments: You will work closely with other departments, such as the pharmacy and front-end teams, to ensure a seamless shopping experience for our customers.
9. Represent the company: As a representative of Rite Aid, you will be expected to uphold the company's values and promote a positive image of the brand to customers and the community.
10. Continuously improve processes: You will be responsible for identifying areas of improvement and implementing new processes and strategies to enhance customer service and increase efficiency in the store

According to JobzMall, the average salary range for a Lead Service Associate in Everett, WA, USA is between $32,000 and $45,000 per year. This may vary depending on the specific job responsibilities, experience level, and company size.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.