Lead Service Associate

Are you passionate about providing exceptional customer service and leading a team to success? Do you thrive in a fast-paced and dynamic environment? If so, then we have the perfect opportunity for you! Rite Aid is searching for a highly motivated and enthusiastic individual to join our team as a Lead Service Associate. As a Lead Service Associate, you will play a crucial role in ensuring our customers receive the best possible experience while also leading and supporting our team of service associates. If you have a strong background in customer service and leadership skills, we encourage you to apply for this exciting opportunity.

1. Ensure exceptional customer service is provided at all times by monitoring and coaching the service associates on best practices and customer satisfaction.
2. Lead and guide the service associates to achieve daily, weekly and monthly sales goals.
3. Create and maintain a positive and welcoming environment for both customers and team members.
4. Train new service associates on company policies, procedures, and customer service standards.
5. Handle escalated customer inquiries and complaints and find effective resolutions.
6. Maintain knowledge of products and services offered to effectively assist customers and make appropriate recommendations.
7. Monitor inventory levels and ensure stock is replenished in a timely manner.
8. Conduct regular team meetings to communicate updates, discuss goals and address any concerns or issues.
9. Collaborate with management to develop and implement strategies to improve customer service and sales.
10. Ensure compliance with company policies and procedures, and maintain a safe and clean work environment.
11. Motivate and mentor team members to reach their full potential and provide opportunities for growth and development.
12. Keep up-to-date with industry trends, products, and services to provide customers with accurate and relevant information.
13. Assist with scheduling and managing team member work hours to ensure proper coverage at all times.
14. Take on additional tasks and responsibilities as assigned by management to support the overall success of the store.

According to JobzMall, the average salary range for a Lead Service Associate in Portland, OR, USA is between $29,000 and $44,000 per year. This range can vary depending on factors such as the specific company, experience level, and location. Additionally, bonuses and benefits may also be included in the total compensation package for this role.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.