Lead Service Associate

At Rite Aid, we believe in providing excellent customer service and creating a positive shopping experience for our customers. As a Lead Service Associate, you will play a crucial role in achieving this goal by leading our team of service associates and ensuring exceptional service is provided at all times. We are looking for a motivated and enthusiastic individual who is passionate about delivering top-notch customer service. If you have strong leadership skills and a customer-centric attitude, we would love to have you join our team.

1. Lead and manage a team of service associates to ensure a high level of customer service is consistently provided.
2. Create and maintain a positive and welcoming atmosphere for customers in the store.
3. Train and onboard new service associates, providing them with the necessary skills and knowledge to deliver exceptional customer service.
4. Monitor and evaluate the performance of service associates, providing feedback and coaching to improve their skills and performance.
5. Handle customer inquiries and complaints, resolving issues in a timely and satisfactory manner.
6. Develop and implement customer service policies and procedures to ensure consistency and efficiency.
7. Collaborate with other departments and team members to ensure smooth and seamless operations.
8. Maintain a thorough understanding of products and services offered by Rite Aid to assist customers with their needs.
9. Monitor inventory levels and assist with restocking and merchandising as needed.
10. Keep up-to-date with industry trends and customer preferences to continuously improve the customer experience.
11. Set and achieve sales and customer service goals for the team.
12. Ensure compliance with company standards and safety regulations.
13. Lead by example, demonstrating excellent customer service and professionalism at all times.
14. Motivate and inspire team members to provide outstanding service and exceed customer expectations.
15. Handle any other duties as assigned by management.

According to JobzMall, the average salary range for a Lead Service Associate in Philadelphia, PA, USA is between $35,000 to $45,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Other factors such as bonuses, benefits, and commission may also affect the overall salary range.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.