Lead Service Associate

Welcome to Rite Aid, where our mission is to improve the health and wellness of our communities. We are currently seeking a dynamic and customer-focused individual to join our team as a Lead Service Associate. As a Lead Service Associate, you will play a crucial role in ensuring exceptional customer service and operational excellence at our store. We are looking for someone with a passion for helping others, strong leadership skills, and a drive to succeed. If you are a motivated individual with a positive attitude, we would love to hear from you!

1. Provide exceptional customer service to all Rite Aid customers, ensuring their needs are met and questions are answered.
2. Serve as a leader and role model for other service associates, demonstrating excellent customer service skills and maintaining a positive attitude.
3. Train and mentor new service associates, ensuring they are knowledgeable about store policies, procedures, and products.
4. Oversee the daily operations of the store, including opening and closing procedures, cash handling, and inventory management.
5. Monitor and maintain the store's appearance, ensuring it is clean, organized, and well-stocked at all times.
6. Handle customer complaints and issues in a professional and timely manner, working to resolve them to the customer's satisfaction.
7. Follow all company policies and procedures, including those related to safety and security.
8. Collaborate with other departments and team members to achieve store goals and objectives.
9. Stay up-to-date on product knowledge and promotions, and assist customers with finding and purchasing the right products for their needs.
10. Continuously seek opportunities to improve store operations and customer service processes.
11. Drive sales and meet performance goals by actively promoting products, services, and loyalty programs to customers.
12. Maintain a positive and welcoming atmosphere in the store, creating a sense of community and promoting Rite Aid's mission and values.
13. Maintain accurate records and reports, including sales and inventory data.
14. Conduct inventory counts and assist with ordering and receiving new products.
15. Perform other duties as assigned by store management.

According to JobzMall, the average salary range for a Lead Service Associate in Harrisburg, PA, USA is between $35,000 and $45,000 per year. This salary can vary depending on the specific job responsibilities, company size, and level of experience of the individual. Additional factors that may affect salary include education level, certifications, and performance bonuses.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.