Lead Service Associate

Welcome to Rite Aid, where we believe in providing exceptional customer service and creating a positive impact in our communities. We are currently seeking a highly motivated and experienced individual to join our team as a Lead Service Associate. As a Lead Service Associate, you will play a key role in ensuring our customers receive top-notch service and have a pleasant shopping experience. If you are passionate about customer service, have strong leadership skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Greet and welcome customers as they enter the store with a friendly and positive attitude.
2. Train and mentor new service associates on company policies, procedures, and customer service standards.
3. Supervise and oversee the daily operations of the service associates, ensuring they are providing excellent customer service at all times.
4. Handle escalated customer inquiries or complaints and resolve them in a timely and professional manner.
5. Monitor and maintain the cleanliness and organization of the store, ensuring a pleasant shopping environment for customers.
6. Ensure that all service associates are knowledgeable about current promotions, sales, and products in the store.
7. Assist in managing inventory levels and ordering products as needed.
8. Complete cash handling and register duties accurately and efficiently.
9. Collaborate with store management to develop and implement strategies to improve customer service and sales.
10. Conduct performance evaluations and provide feedback to service associates to help them improve and grow in their roles.
11. Act as a role model for the team by demonstrating excellent customer service and leadership skills.
12. Stay up-to-date with industry trends and customer service best practices.
13. Uphold company policies and procedures, ensuring a safe and ethical work environment.
14. Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
15. Participate in team meetings and contribute ideas to improve overall store performance.

According to JobzMall, the average salary range for a Lead Service Associate in Detroit, MI, USA is $34,000-$46,000 per year. However, this may vary depending on the specific company, level of experience, and other factors. It is always best to research the specific company and job role to get a more accurate salary range.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.