Lead Service Associate

Welcome to Rite Aid, where our mission is to improve the health and wellness of our communities. We are currently seeking a driven and customer-focused individual to join our team as a Lead Service Associate. In this role, you will have the opportunity to lead a team of service associates and ensure that our customers receive exceptional service. If you are passionate about helping others, have strong leadership skills, and thrive in a fast-paced environment, we would love to have you on our team.

1. Provide exceptional customer service to all Rite Aid customers.
2. Lead and train a team of service associates to ensure they meet or exceed customer service standards.
3. Maintain a positive and welcoming atmosphere for customers and team members.
4. Ensure the store is clean, organized, and well-stocked at all times.
5. Monitor and manage inventory levels to ensure products are always available for customers.
6. Resolve customer complaints and issues in a timely and professional manner.
7. Create and implement strategies to increase customer satisfaction and loyalty.
8. Collaborate with other departments to ensure smooth store operations.
9. Monitor and track team performance, providing feedback and coaching as needed.
10. Assist with scheduling and assigning tasks to team members.
11. Conduct regular performance evaluations for team members.
12. Stay up-to-date on product knowledge and store promotions.
13. Adhere to company policies and procedures.
14. Handle cash transactions accurately and efficiently.
15. Assist with other duties as needed to support the store's success.

According to JobzMall, the average salary range for a Lead Service Associate in Boston, MA, USA is $45,000 - $60,000 per year. This can vary depending on factors such as experience, location, and the specific company or industry the individual is working in.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.