Lead Service Associate

Welcome to Rite Aid, where we believe in providing exceptional customer service and making a positive impact in our communities. We are currently looking for a dedicated and experienced Lead Service Associate to join our team. As a Lead Service Associate, you will play a crucial role in ensuring our customers receive the best possible shopping experience. If you have a passion for helping others, strong leadership skills, and a desire to grow within a dynamic company, we encourage you to apply. Join us and be a part of something meaningful.

1. Provide exceptional customer service to all Rite Aid customers.
2. Serve as a role model for other service associates in terms of customer service, professionalism, and work ethic.
3. Train and coach new service associates on company policies, procedures, and customer service standards.
4. Monitor and maintain a high level of store cleanliness and organization.
5. Assist customers with locating products, answering questions, and resolving any issues or complaints.
6. Handle cash transactions accurately and efficiently.
7. Ensure timely and accurate completion of daily tasks, such as restocking shelves and managing inventory.
8. Collaborate with other team members to meet sales goals and improve overall store performance.
9. Maintain a positive and welcoming atmosphere for customers and employees.
10. Stay up-to-date on all Rite Aid promotions and programs to effectively communicate them to customers.
11. Follow all safety and security protocols to protect customers, employees, and company assets.
12. Handle difficult or escalated customer situations with empathy and professionalism.
13. Assist with opening and closing procedures, including cash handling and store security.
14. Continuously seek opportunities to improve processes and customer service.
15. Attend trainings and meetings as required to stay informed about company updates and policies.
16. Perform other duties as assigned by store management.

According to JobzMall, the average salary range for a Lead Service Associate in Cambridge, MA, USA is between $35,000 and $55,000 per year. However, this can vary based on factors such as the specific company, years of experience, and level of education.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.