Lead Service Associate

Welcome to Rite Aid, where we are dedicated to providing exceptional customer service and quality products to our community. We are currently seeking a highly motivated and experienced individual to join our team as a Lead Service Associate. As a Lead Service Associate, you will play a crucial role in ensuring that our store operates smoothly and efficiently while delivering exceptional customer service. If you are a self-starter with strong leadership skills and a passion for helping others, we would love to have you on our team. In this role, you will be responsible for overseeing the daily operations of the store and providing guidance and support to the service associates. Your exceptional communication and problem-solving skills will be essential in resolving customer concerns and maintaining a positive work environment. Additionally, you will assist with inventory management, merchandising, and maintaining a clean and organized store. To be successful in this role, you must have a high school diploma or equivalent, prior retail experience, and excellent customer service skills. You must also have the ability to multitask, work in a fast-paced environment, and have a flexible schedule. If you are a team player with a strong work ethic and a commitment to excellence, we invite you to apply for this exciting opportunity. Join us at Rite Aid and make a difference in the lives of our customers every day.

1. Oversee the daily operations of the store to ensure it runs smoothly and efficiently.
2. Provide guidance and support to service associates to ensure they are meeting customer service standards and completing tasks efficiently.
3. Resolve customer concerns and complaints in a timely and professional manner.
4. Maintain a positive and welcoming environment for customers and employees.
5. Assist with inventory management, including receiving, stocking, and organizing merchandise.
6. Ensure that products are displayed and merchandised according to company standards.
7. Maintain a clean and organized store, including restocking shelves, cleaning the sales floor, and organizing backroom inventory.
8. Train new service associates and provide ongoing coaching and development for current team members.
9. Collaborate with management to create and implement strategies to improve store performance and customer satisfaction.
10. Ensure compliance with company policies and procedures, including cash handling and safety protocols.
11. Create and maintain employee schedules to ensure adequate coverage and efficient use of resources.
12. Collaborate with other departments, such as pharmacy and beauty, to provide customers with a seamless shopping experience.
13. Attend and participate in meetings and trainings as required by store management.
14. Continuously seek opportunities for personal and professional growth to enhance job performance.
15. Act as a role model for service associates, demonstrating leadership skills, strong work ethic, and commitment to excellence.

According to JobzMall, the average salary range for a Lead Service Associate in Los Angeles, CA, USA is between $32,000 and $46,000 per year. The actual salary may vary depending on the specific company, industry, and individual qualifications and experience.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.