Lead Service Associate

Welcome to Rite Aid, where we are committed to providing exceptional service and care to our customers. As a Lead Service Associate, you will play a crucial role in ensuring our customers receive the best shopping experience possible. We are looking for a dynamic and customer-oriented individual to join our team and lead our service associates in delivering top-notch service. If you have a passion for customer service, strong leadership skills, and a desire to make a positive impact, we want you to join us!

1. Oversee and manage a team of service associates, providing guidance, support, and leadership to ensure excellent customer service is consistently delivered.
2. Train and onboard new service associates, ensuring they are knowledgeable about Rite Aid's products, services, and policies.
3. Monitor and evaluate the performance of service associates, providing feedback and coaching to help improve customer service skills.
4. Serve as a role model for exemplary customer service, setting the standard for the team to follow.
5. Ensure the store is clean, organized, and well-stocked to create a welcoming and positive shopping environment for customers.
6. Handle customer inquiries, complaints, and escalations in a professional and timely manner, resolving issues to the satisfaction of the customer and the company.
7. Collaborate with other store departments to ensure a seamless and efficient customer experience.
8. Create and implement strategies and initiatives to enhance customer satisfaction and loyalty.
9. Monitor and maintain inventory levels and assist with restocking and merchandising as needed.
10. Adhere to all company policies and procedures, including safety and security protocols, to ensure a safe and pleasant shopping environment for customers and employees.
11. Stay updated on product knowledge and industry trends to better assist customers and make product recommendations.
12. Assist with cash handling and register operations when needed.
13. Maintain a positive and professional attitude at all times, representing Rite Aid's values and brand.
14. Communicate effectively with the store manager and other team members to ensure smooth operations and resolve any issues that may arise.
15. Continuously seek opportunities for personal and professional growth, and actively participate in training and development programs.

According to JobzMall, the average salary range for a Lead Service Associate in Monterey, CA, USA is between $45,000 to $60,000 per year. However, this can vary depending on factors such as experience, industry, and company size.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.