Director, HR Shared Services

Develops and implements the processes necessary to manage a multi-tier service center and ensures appropriate standards are in place to evaluate and optimize service delivery and service quality; including monitoring and management of calls, emails, data entry, surveys, etc. Monitors call efficiency metrics, transaction volumes and staffing levels to forecast and ensure adequate coverage for all shifts, overtime forecasts, etc., in addition to, managing demand and resource planning to identify long-term staffing requirements (trend data, etc.) for planning and budgeting process. Develops and implements standards for content management within the HR knowledgebase while ensuring overall statutory and regulatory compliance, security and business continuity. Develops processes to ensure audit and review of knowledgebase content and HR escalation processes and tools.

According to JobzMall, the average salary range for a Director, HR Shared Services in 30 Hunter Ln, Camp Hill, PA 17011, USA is between $91,255 and $127,814. This range is based on a survey of salaries from various sources in the area. The actual salary for the position may vary depending on the specific job qualifications, experience, and other factors.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.