Support Representative I, Managed Services

Calgary, AB, Canada

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a customer service superstar with a passion for technology? Are you looking for a dynamic and challenging role in a fast-paced environment? Look no further! Ricoh USA is seeking a Support Representative I to join our Managed Services team. In this role, you will have the opportunity to provide exceptional technical support and assistance to our clients, ensuring their satisfaction and success. We are seeking a highly motivated individual with excellent communication skills and a strong aptitude for problem-solving. If you have a strong customer-centric mindset and are eager to grow your skills in the technology industry, we want to hear from you!

Provide exceptional technical support to clients by troubleshooting and resolving issues in a timely and efficient manner.
Act as the first point of contact for clients and be responsible for addressing their inquiries and concerns regarding our services and products.
Maintain a high level of customer satisfaction by actively listening to and understanding clients' needs and taking appropriate action to resolve them.
Collaborate with other team members to identify and escalate complex issues to the appropriate department or team.
Continuously develop and expand knowledge of company products and services to provide accurate and up-to-date information to clients.
Document all client interactions and resolutions accurately and timely in our internal systems.
Assist in the development and implementation of new processes and procedures to improve the overall customer experience.
Stay updated on industry trends and advancements in technology to provide the best support and recommendations to clients.
Participate in ongoing training and development to enhance technical skills and knowledge.
Maintain a positive and professional attitude while representing the company and promoting a customer-centric culture.

Where is this job?

This job is located at Calgary, AB, Canada

Job Qualifications

Excellent Communication Skills: As A Support Representative I, Managed Services, It Is Crucial To Have Strong Verbal And Written Communication Skills To Effectively Communicate With Customers And Team Members.
Technical Knowledge: The Ideal Candidate Should Have A Strong Understanding Of It Infrastructure And Be Familiar With Various Hardware And Software Systems To Troubleshoot And Resolve Technical Issues.
Customer Service Experience: This Role Requires A High Level Of Customer Service Skills To Handle Inquiries And Provide Solutions In A Timely And Professional Manner.
Problem-Solving Abilities: A Support Representative I Needs To Be Able To Identify And Analyze Problems To Find Effective Solutions For Customers, Often Under Tight Deadlines.
Team Player: This Job Requires The Ability To Work Collaboratively With Other Team Members To Resolve Complex Issues And Provide Quality Service To Customers. The Ideal Candidate Should Be Able To Work Well In A Team Environment And Also Independently When Needed.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
customer service
Computer proficiency
Active listening
Teamwork
Problem-Solving
Adaptability
Technical Troubleshooting
Prior

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Representative I, Managed Services in Calgary, AB, Canada is between $40,000 and $50,000 CAD per year. However, this can vary based on experience, qualifications, and the specific company and industry. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is important to research and compare salaries from different sources to get a more accurate understanding of the salary range for this position in Calgary.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 25th, 2025

Apply BeforeJuly 25th, 2025

This job posting is from a verified source.

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