Service Delivery Manager

Calgary, AB, Canada

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

At Ricoh USA, we are seeking a highly motivated and experienced Service Delivery Manager to join our dynamic team. As a leader in the technology industry, we strive to provide our clients with exceptional service and innovative solutions. In this role, you will be responsible for overseeing the successful delivery of services to our customers, ensuring their satisfaction and maintaining strong relationships. We are looking for a driven individual with strong leadership skills, a customer-centric mindset, and proven experience in managing service delivery. If you are passionate about delivering top-notch service and driving business success, we want you on our team!

Manage Service Delivery: Oversee the delivery of services to clients, ensuring that they are completed on time, within budget, and at a high level of quality.
Customer Satisfaction: Ensure that clients are satisfied with the services provided and maintain strong relationships with them through regular communication and follow-up.
Leadership: Provide strong leadership to the service delivery team, setting clear expectations, and motivating team members to exceed performance goals.
Business Development: Collaborate with sales and account management teams to identify opportunities for business growth and contribute to the development of new service offerings.
Process Improvement: Continuously evaluate and improve service delivery processes to increase efficiency and customer satisfaction.
Resource Management: Manage and allocate resources effectively to meet service delivery demands and ensure optimal utilization of team members' skills and expertise.
Performance Management: Set performance goals and regularly review and evaluate team members' performance, providing feedback and coaching as needed.
Budget Management: Responsible for managing the service delivery budget, monitoring expenses, and identifying cost-saving opportunities.
Compliance: Ensure that all service delivery activities comply with company policies and industry regulations.
Reporting and Analytics: Develop and maintain reports and metrics to track service delivery performance and identify areas for improvement.
Collaboration: Work closely with cross-functional teams, including sales, operations, and IT, to ensure seamless service delivery and resolve any issues that may arise.
Professional Development: Stay updated on industry trends and best practices related to service delivery and attend relevant training and conferences to continuously improve skills and knowledge.

Where is this job?

This job is located at Calgary, AB, Canada

Job Qualifications

Bachelor's Degree In Business Administration, Information Technology, Or Related Field.
Minimum Of 5 Years Experience In Service Delivery Or Project Management In The It Industry.
Strong Communication And Interpersonal Skills To Effectively Communicate With Clients, Team Members, And Stakeholders.
Proven Track Record Of Successfully Managing Multiple Projects And Meeting Deadlines.
Knowledge Of It Service Management Principles, Such As Itil, And Experience Implementing And Improving Processes To Drive Efficiency And Customer Satisfaction.

Required Skills

Process Improvement
Communication Skills
Vendor Management
Time Management
Team Management
Problem Solving
Negotiation
Budget management
customer service
Performance metrics
Project coordination
Resource allocation

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making

Compensation

According to JobzMall, the average salary range for a Service Delivery Manager in Calgary, AB, Canada is between $75,000 and $120,000 per year. This can vary based on factors such as experience, industry, and company size. Some companies may also offer bonuses and other benefits as part of the overall compensation package for this role.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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