Receptionist & Switchboard

Newark, NJ, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Ricoh USA, where we are committed to creating innovative solutions for our clients' business needs. We are currently seeking a highly organized and personable Receptionist & Switchboard Operator to join our team. In this role, you will serve as the first point of contact for our office, providing exceptional customer service and maintaining a professional and welcoming atmosphere. If you are a driven and customer-focused individual with excellent communication skills and a strong attention to detail, we encourage you to apply for this exciting opportunity.

Greet and welcome all visitors and clients in a friendly and professional manner.
Answer and direct incoming phone calls to the appropriate parties.
Maintain the reception area and conference rooms, ensuring they are clean and organized at all times.
Manage and distribute incoming and outgoing mail and packages.
Keep an accurate record of all visitors and clients, including their purpose of visit and contact information.
Assist with scheduling appointments and managing the conference room calendar.
Provide exceptional customer service to all visitors and clients, ensuring their needs are met in a timely and efficient manner.
Handle inquiries and provide information about the company, products, and services.
Collaborate with other departments to ensure smooth flow of communication and operations.
Maintain confidentiality of sensitive information and handle all inquiries with discretion.
Assist with general administrative tasks, such as filing, data entry, and ordering office supplies.
Uphold company policies and procedures and contribute to a positive and professional work environment.
Continuously strive to improve and maintain a high level of customer satisfaction.
Stay updated on company products, services, and promotions to effectively answer inquiries.
Perform any additional duties as assigned by the supervisor.

Where is this job?

This job is located at Newark, NJ, USA

Job Qualifications

Excellent Communication Skills: A Receptionist And Switchboard Operator At Ricoh Usa Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Clients, Coworkers, And Other Stakeholders.
Proficient In Microsoft Office: The Ideal Candidate Should Have A Strong Working Knowledge Of Microsoft Office, Including Word, Excel, And Outlook. This Will Be Essential For Managing Incoming Calls, Scheduling Appointments, And Performing Other Administrative Tasks.
Strong Organizational Skills: As A Receptionist And Switchboard Operator, One Must Be Able To Multitask And Handle A High Volume Of Calls And Visitors While Maintaining A Professional And Organized Work Environment.
Customer Service Oriented: Ricoh Usa Values Providing Excellent Customer Service, And The Receptionist And Switchboard Operator Will Be The First Point Of Contact For Clients And Visitors. Therefore, A Strong Customer Service Mindset Is Crucial For This Role.
Attention To Detail: The Receptionist And Switchboard Operator Must Pay Close Attention To Detail To Accurately Transfer Calls, Take Accurate Messages, And Maintain Records Of Incoming And Outgoing Calls. This Quality Is Essential For Ensuring Smooth Communication Within The Organization.

Required Skills

Communication Skills
Time Management
Attention to detail
customer service
Records Management
Computer proficiency
Organization
Problem-Solving
Multi-tasking
Phone Etiquette
S
Call Routing

Soft Skills

Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Receptionist & Switchboard in Newark, NJ, USA is between $33,000 and $39,000 per year. This range can vary depending on factors such as years of experience, skills, and location within the city. Some companies may also offer additional benefits such as healthcare, retirement plans, or bonuses.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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