Print Support Specialist

Tacoma, WA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a skilled and detail-oriented individual with a passion for providing exceptional customer support? Do you have experience in the print industry and a strong knowledge of print technologies? If so, then we have an exciting opportunity for you! Ricoh USA is currently seeking a Print Support Specialist to join our team. In this role, you will be responsible for providing technical support and troubleshooting for our clients' print operations. We are looking for a dedicated and motivated individual who can effectively communicate with clients and provide top-notch service. If this sounds like you, read on to learn more about the qualifications and responsibilities for this position.

Provide technical support and troubleshooting for clients' print operations.
Utilize strong knowledge of print technologies to assist clients with any issues or concerns.
Communicate effectively with clients to understand their needs and provide solutions.
Demonstrate exceptional customer service skills and maintain a positive and professional demeanor at all times.
Stay up-to-date on new print technologies and industry developments to continuously improve support services.
Collaborate with team members and other departments to resolve complex or escalated issues.
Document and track all support interactions and resolutions in a timely and accurate manner.
Proactively identify and address potential issues or concerns before they impact client satisfaction.
Train clients on how to use print equipment and troubleshoot common problems.
Act as a liaison between clients and internal teams to ensure smooth communication and resolution of issues.
Follow company protocols and procedures for providing support services.
Assist with testing and implementing new print technologies and equipment.
Maintain a high level of organization and attention to detail to ensure accurate and efficient support services.
Continuously strive to improve and streamline support processes.
Adhere to all company policies and regulations, including those related to data privacy and security.

Where is this job?

This job is located at Tacoma, WA, USA

Job Qualifications

Knowledge And Experience With Various Printing Technologies: A Print Support Specialist At Ricoh Usa Should Possess A Strong Understanding Of Different Printing Technologies Such As Laser, Inkjet, And Digital Printing. They Should Also Be Familiar With Different Types Of Printers, Copiers, And Scanners.
Excellent Troubleshooting Skills: As A Print Support Specialist, One Must Have The Ability To Quickly Identify And Resolve Technical Issues Related To Printing Equipment. This Requires A Strong Understanding Of Printer Software, Hardware, And Network Connectivity.
Strong Customer Service And Communication Skills: A Print Support Specialist Must Be Able To Effectively Communicate With Customers And Provide High-Quality Customer Service. This Includes The Ability To Explain Technical Issues In A Clear And Understandable Manner And Provide Guidance On How To Resolve Them.
Time-Management And Multitasking Abilities: The Role Of A Print Support Specialist Involves Managing Multiple Projects And Tasks Simultaneously. Therefore, Candidates Must Be Able To Prioritize And Manage Their Time Effectively To Meet Deadlines And Handle Multiple Customer Requests.
Familiarity With Industry Software And Tools: A Successful Print Support Specialist Should Have Experience Working With Industry-Specific Software And Tools, Such As Adobe Creative Suite, Microsoft Office Suite, And Print Management Software. This Will Allow Them To Troubleshoot And Assist Customers With Any Technical Issues They May Encounter With These Programs.

Required Skills

Communication
Inventory
Time Management
Attention to detail
customer service
Quality Control
equipment maintenance
Print production
Problem-Solving
Multi-tasking
Technical Knowledge
Print Troubleshooting

Soft Skills

Communication
Conflict Resolution
Leadership
Problem Solving
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Print Support Specialist in Tacoma, WA, USA is $36,000 - $52,000 per year. This may vary based on factors such as experience, education, and employer.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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