Print Support Specialist

Sacramento, CA, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you looking for a dynamic and challenging role in the printing industry? Look no further! As a Print Support Specialist at Ricoh USA, you will be at the forefront of helping businesses optimize their printing processes and achieve their goals. We are seeking a highly motivated individual with a strong technical background and exceptional customer service skills. If you thrive in a fast-paced environment and have a passion for providing top-notch support, we want to hear from you!

Provide technical expertise and support for printing equipment and software to clients and internal team members.
Troubleshoot and resolve technical issues related to printing processes and equipment.
Conduct training and demonstrations for clients on how to effectively use printing equipment and software.
Collaborate with sales and account management teams to identify and understand client needs and goals.
Recommend and implement solutions to improve client's printing processes and efficiency.
Maintain accurate documentation of client interactions, technical issues, and resolutions.
Stay up-to-date with industry trends and advancements in printing technology.
Conduct regular maintenance and upkeep of printing equipment.
Assist with the installation and setup of new printing equipment for clients.
Provide exceptional customer service and support, ensuring a positive experience for clients.
Prioritize and manage workload to meet deadlines and exceed client expectations.
Communicate effectively with clients, team members, and management to provide updates and recommendations.
Proactively identify and address potential issues or areas for improvement in client's printing processes.
Collaborate with cross-functional teams to develop and implement strategies to increase efficiency and productivity.
Adhere to company policies and procedures, including safety protocols, at all times.

Where is this job?

This job is located at Sacramento, CA, USA

Job Qualifications

Strong Technical Skills: The Print Support Specialist Should Have A Solid Understanding Of Print Technology, Including Printers, Copiers, And Multi-Function Devices. They Should Also Have Experience With Various Operating Systems And Troubleshooting Software Issues.
Excellent Customer Service Skills: As The Primary Point Of Contact For Customers, The Print Support Specialist Must Possess Exceptional Customer Service Skills. This Includes Being Able To Effectively Communicate With Customers, Understand Their Needs, And Provide Timely And Effective Solutions.
Experience With Print Management Software: Ricoh Usa Utilizes Various Print Management Software, Such As Papercut And Equitrac, To Track And Manage Print Jobs. The Print Support Specialist Should Have Experience With These Types Of Software And Be Able To Troubleshoot Any Issues That May Arise.
Ability To Work Independently And In A Team: The Print Support Specialist Will Often Work Independently, But May Also Be Required To Collaborate With Other Team Members To Resolve Complex Issues. Therefore, They Should Have The Ability To Work Both Independently And In A Team Environment.
Attention To Detail: In The Print Industry, Even Minor Errors Can Have Significant Consequences. The Print Support Specialist Must Have A Keen Eye For Detail And The Ability To Spot And Correct Any Errors That May Occur In The Printing Process. This Includes Conducting Quality Checks And Ensuring That All Documents Are Printed Correctly And To The Highest Standard.

Required Skills

Communication Skills
Time Management
Attention to detail
customer service
equipment maintenance
Troubleshooting skills
Problem-Solving
Organizational
Multitasking abilities
Technical Proficiency
Printing Knowledge

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Print Support Specialist in Sacramento, CA, USA is between $40,000 and $60,000 per year. However, this can vary depending on factors such as the individual's level of experience, education, and the specific company they are working for. Some Print Support Specialists may also receive additional benefits such as health insurance, retirement plans, and bonuses.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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