Print Support Specialist

We are looking for an experienced Print Support Specialist to join our team at Ricoh USA. Our ideal candidate will have a passion for technology, a strong customer service background, and the ability to take initiative and solve problems.The Print Support Specialist will be responsible for ensuring that customers’ needs are met in a timely and professional manner, as well as staying up-to-date with the latest technologies. The successful candidate must have a strong background in network and print support, an aptitude for problem-solving, and excellent customer service skills. They should also be well-organized, have the ability to work independently and in a team environment, and be comfortable working with customers and colleagues across different levels.

Responsibilities:

1. Provide technical support for clients in a timely and professional manner.
2. Troubleshoot network and print related issues.
3. Resolve customer complaints and queries.
4. Monitor the status of customer orders and ensure timely delivery.
5. Update customers on their orders and provide status updates.
6. Stay up to date with the latest technologies and trends.
7. Assist in the training and onboarding of new customers.
8. Complete reports on customer service and technical support activities.
9. Develop and maintain customer relationships.
10. Assist in identifying and implementing process improvements in order to increase customer satisfaction.

According to JobzMall, the average salary range for a Print Support Specialist in Houston, TX, USA is between $30,000 and $45,000 per year. This range may vary depending on the size and scope of the role, as well as the experience of the individual.

The Ricoh Company, Ltd. is a Japanese multinational imaging and electronics company.