Print and Copy Support Specialist

Tempe, AZ, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

We are seeking a highly motivated and skilled individual to join our team as a Print and Copy Support Specialist at Ricoh USA. As a leading provider of document management and office technology solutions, we are dedicated to helping businesses operate more efficiently. In this role, you will be responsible for providing technical support and troubleshooting for our print and copy equipment, ensuring that our clients have the tools they need to succeed. The ideal candidate will have a strong background in print and copy technology, excellent problem-solving skills, and a customer-focused attitude. If you are passionate about technology and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Provide technical support for print and copy equipment, including troubleshooting and resolving any issues that arise.
Maintain a thorough understanding of our products and services, staying up-to-date on any updates or changes.
Communicate effectively with clients to understand their needs and provide appropriate solutions.
Collaborate with the sales team to identify opportunities for upselling and cross-selling our services.
Conduct regular maintenance and updates on equipment to ensure optimal performance.
Keep detailed records of client interactions and equipment maintenance for tracking and reporting purposes.
Train clients on how to properly use and maintain their print and copy equipment.
Demonstrate a strong understanding of print and copy technology, staying informed on industry advancements and trends.
Maintain a positive and professional demeanor when interacting with clients, colleagues, and vendors.
Prioritize and manage multiple tasks and requests in a fast-paced environment.
Proactively identify and resolve potential issues before they impact clients.
Collaborate with the team to develop and implement process improvements for more efficient operations.
Attend training and development sessions to continuously enhance skills and knowledge.
Adhere to company policies and procedures, including confidentiality and security protocols.
Represent the company in a positive manner and uphold our reputation for excellent customer service.

Where is this job?

This job is located at Tempe, AZ, USA

Job Qualifications

Proficient In Print And Copy Equipment: A Print And Copy Support Specialist Must Have A Strong Understanding Of Various Print And Copy Technologies, Including Printers, Copiers, Scanners, And Multifunction Devices.
Technical Troubleshooting Skills: This Role Requires The Ability To Diagnose And Resolve Technical Issues Related To Print And Copy Equipment. Candidates Should Have Experience Troubleshooting Software And Hardware Problems.
Customer Service Experience: As A Primary Point Of Contact For Clients, A Print And Copy Support Specialist Must Have Excellent Customer Service Skills. This Includes The Ability To Communicate Clearly And Professionally With Clients, Understand Their Needs, And Provide Timely And Effective Solutions.
Knowledge Of Printing Software And Applications: Print And Copy Support Specialists Should Be Familiar With Various Printing Software And Applications Such As Adobe Creative Suite, Ms Office, And Print Management Systems. They Should Also Have Experience With Print Production Processes And Procedures.
Attention To Detail And Time Management Skills: This Role May Involve Working With Tight Deadlines And Managing Multiple Tasks Simultaneously. Therefore, Candidates Should Have Strong Time Management Skills And Attention To Detail To Ensure Accuracy And Efficiency In Their Work.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Problem Solving
customer service
equipment maintenance
Document management
Teamwork
Print production
Technical Troubleshooting
Organ

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Print and Copy Support Specialist in Tempe, AZ, USA is $30,000 to $45,000 per year, with a median salary of $37,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or organization hiring for the position. Additionally, salaries may also be affected by the current job market and economic conditions. It is best to research the specific job posting and company for more accurate salary information.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeSeptember 18th, 2025

This job posting is from a verified source.

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