Multi Site Customer Service Coordinator

Cincinnati, OH, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Ricoh USA - a leading provider of document management and workplace technology solutions! We are currently seeking a dynamic and customer-focused Multi Site Customer Service Coordinator to join our team. In this role, you will be responsible for coordinating and overseeing customer service operations across multiple locations, ensuring high levels of satisfaction and retention among our valued clients. If you have a passion for delivering exceptional service, possess strong organizational and leadership skills, and thrive in a fast-paced and collaborative environment, we encourage you to apply for this exciting opportunity.

Coordinate and oversee customer service operations across multiple locations.
Ensure high levels of customer satisfaction and retention.
Develop strategies to improve customer service processes and procedures.
Monitor customer service metrics and identify areas for improvement.
Train and mentor customer service team members to provide exceptional service.
Handle escalated customer inquiries and complaints in a timely and professional manner.
Collaborate with other departments to ensure a seamless customer experience.
Maintain accurate records of customer interactions and transactions.
Develop and implement customer service policies and procedures.
Stay up-to-date with industry trends and best practices in customer service.
Conduct regular performance evaluations and provide feedback to team members.
Manage and allocate resources effectively to meet customer service needs.
Act as a liaison between customers and internal teams to address any issues or concerns.
Handle scheduling and staffing for multiple locations to ensure adequate coverage.
Continuously review and improve processes to enhance customer service efficiency and effectiveness.

Where is this job?

This job is located at Cincinnati, OH, USA

Job Qualifications

Excellent Communication Skills: The Multi Site Customer Service Coordinator Must Have Strong Verbal And Written Communication Skills To Effectively Communicate With Customers, Team Members And Management Across Multiple Sites.
Customer Service Experience: A Minimum Of 3-5 Years Of Experience In A Customer Service Role, Preferably In A Multi-Site Environment, Is Required For This Position. The Candidate Must Have A Proven Track Record Of Providing Exceptional Customer Service And Resolving Customer Issues.
Strong Organizational Skills: The Multi Site Customer Service Coordinator Must Be Highly Organized And Able To Manage Multiple Tasks And Priorities Simultaneously. They Should Be Proficient In Time Management And Have The Ability To Meet Tight Deadlines.
Technical Aptitude: Knowledge Of Office Equipment And Technical Troubleshooting Skills Are Essential For This Position. The Candidate Should Have A Good Understanding Of Printer And Copier Technology And Be Able To Troubleshoot And Resolve Technical Issues.
Team Player: This Role Requires Working Closely With Other Team Members And Collaborating With Various Departments Within The Organization. The Ideal Candidate Should Be A Team Player With A Positive Attitude, Capable Of Building Strong Working Relationships With Colleagues And Customers.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Organization
Problem-Solving
Resource allocation
Prioritization
Technical Knowledge
Conflict

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Multi Site Customer Service Coordinator in Cincinnati, OH, USA is $33,000 - $50,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer additional benefits and bonuses on top of the base salary.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeSeptember 18th, 2025

This job posting is from a verified source.

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