Multi Site Customer Service Coordinator

Welcome to Ricoh USA – a leading provider of document management solutions and services. We are seeking a highly motivated and experienced Multi Site Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will play a crucial role in ensuring the satisfaction of our clients across multiple locations. This is an exciting opportunity for an organized and detail-oriented individual who is passionate about delivering exceptional customer service. If you have a proven track record in managing customer relationships and possess excellent communication and problem-solving skills, we encourage you to apply for this position.

1. Manage and maintain positive relationships with clients across multiple locations.
2. Serve as the primary point of contact for all customer inquiries and concerns.
3. Coordinate and communicate effectively with team members and other departments to ensure prompt and satisfactory resolution of customer issues.
4. Monitor and track customer service metrics to identify areas for improvement and implement strategies to enhance overall customer satisfaction.
5. Proactively identify and address potential customer service issues before they escalate.
6. Develop and maintain in-depth knowledge of company products and services to effectively assist clients.
7. Assist in the development and implementation of customer service policies and procedures.
8. Maintain accurate and up-to-date customer records and documentation.
9. Collaborate with sales and marketing teams to identify and capitalize on potential upsell and cross-sell opportunities.
10. Continuously seek out opportunities to improve customer service processes and procedures.
11. Provide regular reports and updates to management on customer service performance and customer feedback.
12. Train and mentor new customer service team members to ensure consistency in service delivery.
13. Attend regular training sessions and stay updated on industry best practices to enhance customer service skills.
14. Handle escalated customer complaints and provide appropriate solutions to ensure customer retention.
15. Adhere to company standards and protocols for professionalism and confidentiality in all customer interactions.

According to JobzMall, the average salary range for a Multi Site Customer Service Coordinator in Princeton, NJ, USA is $41,000 - $52,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is best to research specific job listings and company information for a more accurate salary range.

The Ricoh Company, Ltd. is a Japanese multinational imaging and electronics company.