
Field Specialist Print Technician
Welcome to Ricoh USA, where innovative technology and exceptional customer service come together to create a dynamic workplace. We are currently seeking a highly skilled and motivated Field Specialist Print Technician to join our team. As a leader in the digital imaging and printing industry, Ricoh USA is dedicated to providing reliable and efficient solutions to our clients. The ideal candidate for this position will have a passion for technology, a strong attention to detail, and a desire to provide superior support to our customers. If you have a background in print technology and thrive in a fast-paced, customer-focused environment, we encourage you to apply for this exciting opportunity.
- Install, maintain, and repair printing equipment for clients in a timely and efficient manner.
- Proactively communicate with clients to gather information and troubleshoot any issues with their printing equipment.
- Provide exceptional customer service by addressing client needs and concerns in a professional and timely manner.
- Train clients on the proper use and maintenance of their printing equipment.
- Stay up-to-date on the latest printing technology and industry trends to provide innovative solutions to clients.
- Collaborate with team members to identify and resolve technical issues.
- Maintain accurate records of equipment installations, maintenance, and repairs.
- Follow safety protocols and ensure compliance with company policies and procedures.
- Act as a brand ambassador for Ricoh USA, representing the company in a positive and professional manner.
- Continuously seek opportunities for improvement and suggest process enhancements to increase efficiency and customer satisfaction.
Knowledge Of Print Technology: A Field Specialist Print Technician At Ricoh Usa Should Possess A Strong Understanding Of Print Technology, Including Digital And Offset Printing Processes, Color Management, And Finishing Techniques.
Troubleshooting Skills: The Ability To Identify And Resolve Technical Issues Is Crucial For A Field Specialist Print Technician. This Includes Diagnosing Problems With Equipment, Software, And Print Quality.
Customer Service Experience: As A Customer-Facing Role, It Is Essential For A Field Specialist Print Technician To Have Experience In Providing Excellent Customer Service. This Includes Effective Communication, Problem-Solving, And Conflict Resolution Skills.
Mechanical Aptitude: The Role Of A Field Specialist Print Technician Requires Working With Various Printing Equipment, Which May Include Mechanical And Electrical Components. Therefore, A Strong Mechanical Aptitude Is Necessary For This Job.
Time Management And Organizational Skills: A Field Specialist Print Technician Must Be Able To Manage Their Time Effectively And Prioritize Tasks To Meet Deadlines. They Should Also Have Strong Organizational Skills To Maintain Accurate Records, Manage Inventory, And Track Service Calls.
Graphic Design
Project Management
Troubleshooting
Multitasking
customer service
Quality Control
equipment maintenance
Team collaboration
Print production
Digital Printing
Color management
Communication
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Specialist Print Technician in Baltimore, MD, USA is between $35,000 and $55,000 per year. This range can vary depending on the specific company, level of experience, and additional skills and certifications.
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The Ricoh Company, Ltd. is a Japanese multinational imaging and electronics company.

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