Ricoh USA

Field Specialist Print Technician

Ricoh USA

Baltimore, MD, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Ricoh USA, where innovative technology and exceptional customer service come together to create a dynamic workplace. We are currently seeking a highly skilled and motivated Field Specialist Print Technician to join our team. As a leader in the digital imaging and printing industry, Ricoh USA is dedicated to providing reliable and efficient solutions to our clients. The ideal candidate for this position will have a passion for technology, a strong attention to detail, and a desire to provide superior support to our customers. If you have a background in print technology and thrive in a fast-paced, customer-focused environment, we encourage you to apply for this exciting opportunity.

  1. Install, maintain, and repair printing equipment for clients in a timely and efficient manner.
  2. Proactively communicate with clients to gather information and troubleshoot any issues with their printing equipment.
  3. Provide exceptional customer service by addressing client needs and concerns in a professional and timely manner.
  4. Train clients on the proper use and maintenance of their printing equipment.
  5. Stay up-to-date on the latest printing technology and industry trends to provide innovative solutions to clients.
  6. Collaborate with team members to identify and resolve technical issues.
  7. Maintain accurate records of equipment installations, maintenance, and repairs.
  8. Follow safety protocols and ensure compliance with company policies and procedures.
  9. Act as a brand ambassador for Ricoh USA, representing the company in a positive and professional manner.
  10. Continuously seek opportunities for improvement and suggest process enhancements to increase efficiency and customer satisfaction.
Where is this job?
This job is located at Baltimore, MD, USA
Job Qualifications
  • Knowledge Of Print Technology: A Field Specialist Print Technician At Ricoh Usa Should Possess A Strong Understanding Of Print Technology, Including Digital And Offset Printing Processes, Color Management, And Finishing Techniques.

  • Troubleshooting Skills: The Ability To Identify And Resolve Technical Issues Is Crucial For A Field Specialist Print Technician. This Includes Diagnosing Problems With Equipment, Software, And Print Quality.

  • Customer Service Experience: As A Customer-Facing Role, It Is Essential For A Field Specialist Print Technician To Have Experience In Providing Excellent Customer Service. This Includes Effective Communication, Problem-Solving, And Conflict Resolution Skills.

  • Mechanical Aptitude: The Role Of A Field Specialist Print Technician Requires Working With Various Printing Equipment, Which May Include Mechanical And Electrical Components. Therefore, A Strong Mechanical Aptitude Is Necessary For This Job.

  • Time Management And Organizational Skills: A Field Specialist Print Technician Must Be Able To Manage Their Time Effectively And Prioritize Tasks To Meet Deadlines. They Should Also Have Strong Organizational Skills To Maintain Accurate Records, Manage Inventory, And Track Service Calls.

Required Skills
  • Graphic Design

  • Project Management

  • Troubleshooting

  • Multitasking

  • customer service

  • Quality Control

  • equipment maintenance

  • Team collaboration

  • Print production

  • Digital Printing

  • Color management

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Specialist Print Technician in Baltimore, MD, USA is between $35,000 and $55,000 per year. This range can vary depending on the specific company, level of experience, and additional skills and certifications.

Additional Information
Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 25th, 2025
Apply BeforeJuly 25th, 2025
This job posting is from a verified source. 

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About Ricoh USA

The Ricoh Company, Ltd. is a Japanese multinational imaging and electronics company.

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