Field Service Technician / Senior Field Representative, Technology Service

Kitchener, ON, Canada

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Ricoh USA, a leading provider of innovative technology solutions for businesses of all sizes. We are currently seeking a highly skilled and motivated Field Service Technician / Senior Field Representative to join our dynamic team. As a key member of our Technology Service division, you will play a crucial role in delivering exceptional customer service and technical support to our clients. We are looking for individuals who are passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment. If you have a strong work ethic and the desire to provide top-notch service, we encourage you to apply for this exciting opportunity.

Provide exceptional customer service to our clients by responding promptly to service requests and inquiries.
Troubleshoot and resolve technical issues for a variety of Ricoh technology products, including printers, copiers, and other office equipment.
Conduct on-site service visits to diagnose and repair equipment, ensuring minimal downtime for our clients.
Maintain accurate records of service calls, including details of issues and solutions provided.
Proactively identify potential problems and make recommendations for preventative maintenance or upgrades.
Communicate effectively with clients, keeping them informed of progress and providing detailed explanations of technical issues and solutions.
Collaborate with team members and other departments to ensure timely and efficient resolution of client issues.
Stay up-to-date on the latest Ricoh technology and solutions, and participate in ongoing training and development opportunities.
Adhere to company policies and procedures, as well as industry standards and best practices.
Represent Ricoh in a professional manner at all times, maintaining a positive and helpful attitude.
Foster and maintain strong relationships with clients, promoting customer loyalty and satisfaction.
Take ownership of client concerns and follow through to ensure complete resolution.
Maintain a clean and organized work area, including proper care and handling of equipment.
Continuously assess and improve processes and procedures to increase efficiency and effectiveness.
Meet and exceed performance targets and goals, contributing to the overall success of the team and company.

Where is this job?

This job is located at Kitchener, ON, Canada

Job Qualifications

Technical Expertise: The Ideal Candidate Should Possess A Strong Technical Background And Knowledge Of Various Computer Systems, Hardware, And Software. This Includes Experience With Troubleshooting, Diagnosing, And Repairing Complex Technical Issues.
Customer Service Skills: The Field Service Technician Should Have Excellent Communication And Interpersonal Skills To Effectively Communicate With Clients, Understand Their Needs, And Provide Prompt And Efficient Solutions To Their Technical Problems. A Customer-Centric Approach Is Essential In This Role.
Time Management And Organization: The Job Requires The Ability To Manage A Busy Schedule And Prioritize Tasks Effectively. The Candidate Should Be Able To Work Independently And Efficiently To Meet Tight Deadlines And Resolve Technical Issues In A Timely Manner.
Problem-Solving Abilities: The Candidate Should Be Able To Think Critically And Use Their Technical Knowledge To Analyze And Resolve Complex Technical Issues. The Ability To Adapt To Changing Situations And Find Creative Solutions Is Crucial In This Role.
Relevant Experience And Certifications: The Ideal Candidate Should Have A Minimum Of 3-5 Years Of Experience In A Similar Role, Preferably In The Technology Service Industry. In Addition, Certifications Such As Comptia A+, Network+, Or Microsoft Certified Solutions Expert (Mcse) Are Highly Desirable And Demonstrate A Strong Level Of Technical Expertise.

Required Skills

Troubleshooting
Communication
Time Management
Attention to detail
customer service
Maintenance
installation
Teamwork
Problem-Solving
Technical Knowledge
Repair
Diagnostics

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Attention to detail
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Field Service Technician / Senior Field Representative, Technology Service in Kitchener, ON, Canada is between $45,000 and $70,000 per year. This can vary depending on the specific job duties, experience level, and company. Some companies may offer additional benefits or bonuses as part of the compensation package.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeSeptember 18th, 2025

This job posting is from a verified source.

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