Field Service Technician, Advanced Commercial and Production Printers

Windsor, ON, Canada

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a skilled technician with a passion for cutting-edge technology and a knack for troubleshooting? Do you thrive in a fast-paced environment and enjoy working with a diverse range of clients? Look no further, as Ricoh USA is seeking a highly motivated and experienced Field Service Technician to join our team. As a leading provider of advanced commercial and production printers, we are looking for someone who is committed to delivering top-notch service and support to our valued customers. If you have a strong technical background and a customer-focused mindset, we want to hear from you!

Provide exceptional on-site technical support and troubleshooting for Ricoh USA's commercial and production printers.
Maintain a high level of expertise on all Ricoh products and stay up-to-date with new technologies and software updates.
Handle a diverse range of clients and prioritize and manage workload to meet customer needs and deadlines.
Consistently deliver top-notch service and support to ensure customer satisfaction and maintain strong customer relationships.
Perform routine maintenance and repairs on printers, including diagnosing and resolving technical issues.
Communicate effectively with customers to understand their needs and provide solutions and recommendations.
Document and report all service and maintenance activities accurately and timely.
Collaborate with team members and escalate complex issues to higher levels of support when necessary.
Adhere to all safety protocols and guidelines while working on-site and comply with company policies and procedures.
Continuously strive to improve processes and procedures to increase efficiency and effectiveness.
Attend training sessions and workshops to stay updated on new technologies and developments in the industry.
Provide exceptional customer service and ensure a positive customer experience at all times.

Where is this job?

This job is located at Windsor, ON, Canada

Job Qualifications

Technical Expertise: A Field Service Technician Should Possess Advanced Knowledge And Experience In Troubleshooting And Repairing Complex Commercial And Production Printers. This Includes Understanding Of Hardware, Software, And Networking Components.
Industry Experience: Candidates Should Have A Minimum Of 3-5 Years Of Experience In Servicing Commercial And Production Printers. They Should Also Have A Strong Understanding Of Industry Trends And Emerging Technologies.
Certifications: A Field Service Technician Should Have Relevant Certifications Such As Comptia A+ Or Network+, Or Manufacturer-Specific Certifications From Companies Like Ricoh, Xerox, Or Hp.
Customer Service Skills: As A Representative Of The Company, A Field Service Technician Should Have Excellent Communication And Interpersonal Skills. They Should Be Able To Effectively Communicate Technical Information To Customers And Provide Exceptional Customer Service.
Time Management And Organizational Skills: This Role Requires The Ability To Manage Multiple Tasks And Prioritize Them Effectively. A Qualified Candidate Should Be Able To Work Independently And Meet Tight Deadlines While Maintaining A High Level Of Accuracy And Attention To Detail.

Required Skills

Troubleshooting
Communication
Time Management
Problem Solving
customer service
equipment maintenance
equipment calibration
Software Installation
Printer repair
Technical Expertise
Network Connectivity

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Service Technician, Advanced Commercial and Production Printers in Windsor, ON, Canada is between $50,000 and $70,000 per year. This may vary depending on the specific company, experience level, and qualifications of the individual. Some companies may also offer additional benefits such as healthcare, retirement plans, and bonuses.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us