Customer Service Floater

Boca Raton, FL, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Ricoh USA, a leading provider of document management solutions and services. We are currently seeking a highly motivated and adaptable individual to join our team as a Customer Service Floater. As a Floater, you will have the opportunity to work in various customer service roles, providing support and assistance to our valued clients. We are looking for someone who is passionate about delivering exceptional customer service, has strong communication skills, and is able to thrive in a fast-paced and ever-changing environment. If you are a team player with a can-do attitude and a desire to grow and develop within a dynamic organization, we would love to hear from you!

Provide exceptional customer service to our clients by responding to inquiries, resolving issues, and ensuring customer satisfaction.
Work in various customer service roles, including answering phones, responding to emails, and providing in-person support.
Maintain a positive and professional attitude while interacting with clients and colleagues.
Adapt to changing situations and priorities, and handle multiple tasks efficiently.
Communicate effectively with clients and colleagues, both verbally and in writing.
Demonstrate a strong understanding of our products and services, and be able to effectively promote and sell them to clients.
Collaborate with team members to ensure a smooth and efficient flow of customer service operations.
Keep accurate records of customer interactions and transactions.
Continuously strive to improve customer service processes and procedures.
Attend training sessions and workshops to enhance skills and knowledge.
Display a high level of adaptability and flexibility in order to successfully fulfill different customer service roles.
Maintain a professional appearance and demeanor at all times.
Act as a brand ambassador for Ricoh USA, representing the company in a positive and professional manner.
Possess a strong work ethic and demonstrate a commitment to achieving team and company goals.
Embrace opportunities for personal and professional growth within a dynamic organization.

Where is this job?

This job is located at Boca Raton, FL, USA

Job Qualifications

Excellent Communication Skills: A Customer Service Floater At Ricoh Usa Should Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Respond To Their Inquiries And Concerns.
Strong Problem-Solving Abilities: The Ability To Think Critically And Find Effective Solutions To Customer Issues Is Crucial For A Customer Service Floater. This Role Requires The Candidate To Handle A Variety Of Customer Service Situations With Confidence And Efficiency.
Adaptability And Flexibility: As A Floater, The Candidate Will Be Required To Work In Various Locations And Adapt To Different Work Environments. They Should Be Able To Quickly Adjust To New Situations And Be Flexible In Their Work Schedule.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. Candidates Should Have A Proven Track Record Of Providing Excellent Customer Service And Resolving Customer Issues.
Team Player: As A Part Of The Ricoh Usa Team, The Customer Service Floater Should Be A Team Player And Collaborate With Other Team Members To Achieve Common Goals. This Role Requires The Candidate To Work Well With Others And Contribute To A Positive Work Environment.

Required Skills

Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Customer Relations
Teamwork
Computer
Problem-Solving
Flexibility
Adaptability

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Floater in Boca Raton, FL, USA is between $27,000 and $34,000 per year. This can vary depending on the specific company and the experience level of the individual. Some companies may also offer additional benefits such as bonuses, commission, and healthcare benefits.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

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