Area Customer Service Coordinator

San Diego, CA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a customer-centric professional with a passion for providing exceptional service? Do you thrive in a fast-paced environment and enjoy solving complex problems? If so, then we have the perfect opportunity for you! Ricoh USA is currently seeking an Area Customer Service Coordinator to join our dynamic team. In this role, you will be responsible for ensuring the highest level of customer satisfaction by coordinating and overseeing customer service operations within assigned areas. Our ideal candidate has a strong background in customer service and possesses excellent communication and organizational skills. If you are ready to take on a new challenge and make a positive impact, then we want to hear from you!

Coordinate and oversee customer service operations within assigned areas.
Ensure the highest level of customer satisfaction by providing exceptional service and resolving any issues or concerns.
Communicate with customers to gather feedback and address any complaints or inquiries.
Collaborate with other departments to ensure a seamless customer experience.
Train and mentor customer service representatives to improve their skills and performance.
Monitor and analyze customer service data to identify areas for improvement and implement solutions.
Develop and maintain strong relationships with key customers to promote loyalty and retention.
Create and maintain customer service policies and procedures to ensure consistency and efficiency.
Stay up-to-date on industry trends and best practices to continuously improve customer service processes.
Handle escalated customer issues and provide timely and effective resolutions.
Collaborate with sales teams to identify opportunities for upselling and cross-selling.
Conduct regular performance evaluations and provide feedback to team members.
Manage and track customer service metrics to ensure goals are met.
Participate in company meetings and provide insights and recommendations for improving customer service.
Represent the company in a professional and positive manner at all times.

Where is this job?

This job is located at San Diego, CA, USA

Job Qualifications

Strong Communication Skills: The Area Customer Service Coordinator Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Internal Teams.
Customer Service Experience: Candidates Should Have A Minimum Of 2 Years Of Experience In A Customer Service Role, With A Proven Track Record Of Delivering High-Quality Service To Customers.
Organizational Skills: The Role Requires The Ability To Manage Multiple Tasks And Prioritize Effectively In A Fast-Paced Environment. Candidates Should Have Strong Organizational Skills To Ensure Timely Completion Of Tasks And Projects.
Technical Knowledge: A Basic Understanding Of Office Equipment And Solutions Is Preferred, As The Area Customer Service Coordinator Will Be Responsible For Troubleshooting And Resolving Customer Technical Issues.
Leadership Abilities: The Ideal Candidate Should Have Experience In A Leadership Or Supervisory Role, With The Ability To Motivate And Mentor Team Members To Achieve Goals And Provide Excellent Customer Service.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Technical
Teamwork
Organization
Adaptability
Prioritization

Soft Skills

Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Area Customer Service Coordinator in San Diego, CA, USA is between $40,000 and $60,000 per year. The exact salary may vary depending on the specific job duties, experience level, and company. Additional factors such as bonuses, benefits, and location may also affect the salary range.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 25th, 2025

Apply BeforeJuly 25th, 2025

This job posting is from a verified source.

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