Area Customer Service Coordinator

Des Plaines, IL, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you a passionate and driven individual with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy building relationships with clients? If so, we have an exciting opportunity for you as an Area Customer Service Coordinator at Ricoh USA.As the Area Customer Service Coordinator, you will play a crucial role in ensuring our customers receive the highest level of service and support. Your strong communication skills and attention to detail will be key in managing customer inquiries, resolving issues, and coordinating with various departments to ensure timely and efficient delivery of services.To excel in this role, you must have a minimum of 3 years of customer service experience, preferably in a corporate or office setting. You should also possess excellent problem-solving skills, a positive attitude, and the ability to work well under pressure. If you are a team player who is dedicated to providing exceptional customer experiences, we encourage you to apply for this exciting opportunity at Ricoh USA.

Provide exceptional customer service to clients and ensure their satisfaction with our products and services.
Manage and respond to customer inquiries and concerns in a timely and professional manner.
Collaborate with various departments, such as sales, operations, and technical support, to ensure efficient and effective delivery of services to customers.
Develop and maintain strong relationships with clients to understand their needs and provide personalized solutions.
Proactively identify and address potential issues or challenges that may impact customer satisfaction.
Utilize strong communication skills to effectively communicate with both internal and external stakeholders.
Maintain accurate and organized records of customer interactions and transactions.
Stay up-to-date on company products, services, and policies to provide accurate and helpful information to customers.
Handle and resolve customer complaints in a calm and professional manner.
Continuously strive to improve the customer experience and make recommendations for process improvements.
Demonstrate a positive attitude and maintain a professional demeanor at all times.
Work well under pressure and prioritize tasks effectively to meet tight deadlines.
Act as a team player and support colleagues when needed.

Where is this job?

This job is located at Des Plaines, IL, USA

Job Qualifications

Excellent Communication Skills: As An Area Customer Service Coordinator, You Will Be Responsible For Communicating With A Variety Of Stakeholders, Including Customers, Team Members, And Management. Strong Verbal And Written Communication Skills Are Essential For Effectively Addressing Customer Inquiries And Resolving Issues.
Customer Service Experience: A Successful Candidate For The Area Customer Service Coordinator Position Should Have Prior Experience In Customer Service Or A Related Field. This Includes A Thorough Understanding Of Customer Service Principles, As Well As The Ability To Handle Challenging Customer Situations With Empathy And Professionalism.
Organizational Skills: As An Area Customer Service Coordinator, You Will Be Responsible For Managing Multiple Tasks And Projects Simultaneously. Strong Organizational Skills Are Necessary To Prioritize Tasks, Meet Deadlines, And Maintain Accurate Records Of Customer Interactions And Inquiries.
Technical Proficiency: Ricoh Usa Utilizes A Variety Of Technical Systems And Tools To Manage Customer Accounts And Provide Service. A Qualified Candidate For This Role Should Have A Strong Understanding Of Computer Systems, As Well As The Ability To Quickly Learn And Adapt To New Software And Technology.
Team Player: As Part Of The Ricoh Usa Team, The Area Customer Service Coordinator Will Collaborate With Other Employees To Deliver Exceptional Service To Customers. The Ability To Work Well In A Team Environment, As Well As Independently, Is Essential For Success In This Role.

Required Skills

Data Entry
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Organizational Skills
Conflict Resolution
customer service
Teamwork
Prioritization

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Area Customer Service Coordinator in Des Plaines, IL, USA is between $38,000 and $50,000 per year. This can vary depending on the specific company, years of experience, and other factors.

Additional Information

Ricoh USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 25th, 2025

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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