Manager, Paratransit Services

Are you a dynamic leader with a passion for providing accessible transportation services to all members of the community? Look no further! Regional Transportation District is seeking a Manager of Paratransit Services to join our team. In this role, you will oversee the daily operations and strategic planning for our paratransit services, ensuring the efficient and reliable transportation of individuals with disabilities and other specialized transportation needs. We are looking for a highly motivated individual with a strong background in transportation management and a commitment to providing exceptional customer service. If you have a proven track record of success and a drive to make a positive impact, we want to hear from you!

1. Oversee the daily operations of the paratransit services, including scheduling, dispatching, and maintenance of vehicles.
2. Develop and implement strategic plans to improve the efficiency and reliability of paratransit services.
3. Ensure compliance with all local, state, and federal regulations related to paratransit services, including ADA requirements.
4. Monitor and analyze data to identify trends and make recommendations for service improvements.
5. Manage and mentor a team of paratransit staff, including hiring, training, and performance evaluations.
6. Collaborate with other departments and external partners to coordinate and improve services for individuals with disabilities and specialized transportation needs.
7. Develop and maintain relationships with community organizations and advocacy groups to promote and enhance paratransit services.
8. Monitor budget and expenses related to paratransit services, making adjustments as needed to ensure financial sustainability.
9. Conduct regular audits and inspections of vehicles, equipment, and facilities to ensure safety and compliance.
10. Foster a customer-centric culture and ensure exceptional customer service is provided to all paratransit riders.
11. Stay updated on industry trends and best practices to continuously improve paratransit services.
12. Represent the organization at meetings, conferences, and events related to paratransit services.
13. Handle any escalated customer complaints or issues related to paratransit services.
14. Prepare and present reports to senior management on the performance of paratransit services.
15. Continuously evaluate and implement new technologies and systems to improve the efficiency and effectiveness of paratransit services.

According to JobzMall, the average salary range for a Manager, Paratransit Services in Denver, CO, USA is between $52,000 - $85,000 per year. This may vary depending on the specific company, level of experience, and other factors.

The Regional Transportation District, more commonly referred to as RTD, is the regional authority operating public transit services in eight out of the twelve counties in the Denver-Aurora-Boulder Combined Statistical Area in Colorado. It operates over a 2,340-square-mile area, serving 2.87 million people.