PUMA

Customer Service Representative

PUMA

Somerville, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At PUMA, we are looking for an experienced and enthusiastic Customer Service Representative to join our team and provide exceptional service to our customer base. This position requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. The successful candidate must possess a passion for delivering outstanding customer service, as well as a dedication to providing a positive experience to our customers.The ideal candidate should have excellent customer service experience, a helpful, friendly personality, and the ability to stay calm in difficult customer service situations. In addition, the successful applicant should have excellent written and verbal communication skills, as well as a strong attention to detail. A working knowledge of computer software, such as Microsoft Office, is also essential.If you are a customer service professional with a commitment to providing the best customer experience possible and you are looking for a rewarding and challenging role, we would love to hear from you.

Where is this job?
This job is located at Somerville, MA, USA
Job Qualifications
  • Strong Interpersonal And Communication Skills

  • Excellent Customer Service And Problem-Solving Skills

  • Ability To Remain Calm And Professional Under Pressure

  • Knowledge Of Puma Products And Services

  • Proven Track Record Of Providing Excellent Customer Service

  • Ability To Multi-Task And Prioritize Tasks

  • Proficiency In Microsoft Office And Other Computer Applications

  • Ability To Work Independently And As Part Of A Team

Required Skills
  • Communication

  • Time Management

  • Product knowledge

  • Attention to detail

  • Negotiation

  • Conflict Resolution

  • customer service

  • Listening

  • Empathy

  • Organization

  • Patience

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Interpersonal

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • flexibility

  • Critical thinking

  • Teamwork

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Representative in Somerville, MA, USA is between $30,000 and $45,000 per year. This range can be affected by a variety of factors, such as experience, education, certifications, and other qualifications.

Additional Information
PUMA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 4th, 2023
Apply BeforeJuly 20th, 2025
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About PUMA

Puma SE, branded as PUMA, is a German multinational corporation that designs and manufactures athletic and casual footwear, apparel and accessories, which is headquartered in Herzogenaurach, Bavaria, Germany. Puma is the third largest sportswear manufacturer in the world. The company was founded in 1948 by Rudolf Dassler (1898–1974). In 1924, Rudolf and his brother Adolf "Adi" Dassler had jointly formed the company Gebrüder Dassler Schuhfabrik ('Dassler Brothers Shoe Factory'). The relationship between the two brothers deteriorated until they agreed to split in 1948, forming two separate entities, Adidas and Puma. Following the split, Rudolf originally registered the newly established company as Ruda (derived from Rudolf Dassler, as Adidas was based on Adi Dassler), but later changed the name to Puma. Puma's earliest logo consisted of a square and beast jumping through a D, which was registered, along with the company's name, in 1948. Puma's shoe and clothing designs feature the Puma logo and the distinctive "Formstrip" which was introduced in 1958.

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